A.Roma Lifestyle Hotel

The best hotel in Rome, but they need to improve their English service.

My primary reason for choosing this hotel was its excellent location, conveniently situated between the airport and the city center, which made taxi rides both straightforward and reasonably priced. Upon checking in, I was pleased to discover a wide array of recommended tours and activities, such as church musicals and golf cart excursions. This was incredibly helpful for someone like me who prefers not to meticulously plan every detail of their trip. Lastly, I have to praise their laundry service. Besides the usual per-item pricing, they offer a 'family laundry package,' which I recall being around €15 per kilogram. As we visited during summer, small items like T-shirts and socks don't add much weight. I sent in 3 T-shirts and 5 pairs of socks, and the total cost was only about €12. Each item came back smelling wonderfully fresh, almost like new clothes. What a delight not to have a smelly suitcase!

Facilities: The hotel is quite spacious with excellent, brand-new facilities. The complimentary water and free-flowing minibar were a huge plus. Hygiene: Spotless. Service: Very poor and utterly disappointing!! Check-in was fine, but the check-out process was a nightmare. While we were in line to check out, a guest at the check-in counter was arguing loudly with the front desk, and the lobby manager merely stood by watching. This led to check-in guests constantly cutting into our queue, with absolutely no staff member bothering to maintain order. One of the line-cutters even engaged in a casual chat with the front desk for nearly twenty minutes. When another staff member finally appeared, they immediately went to assist another guest who had just approached with their luggage, completely ignoring the chaotic lines. Our patience eventually wore thin! The entire check-out took about half an hour, and it was only after we became visibly frustrated that the front desk finally processed our departure.

The hotel is excellent! The air conditioning worked perfectly, parking was convenient, and the rooms were spacious. There's also a swimming pool for the kids to enjoy. Breakfast was pretty good too. I'll definitely stay here again on my next trip to Rome.

The hotel is quite spacious with a pleasant environment. The only minor inconvenience is that you need a taxi to get to Rome's main attractions. However, it's not a long journey, so it's manageable. Both the breakfast and service were excellent.