玩转星球-Kevin
February 15, 2024
First of all, I have to explain that I chose this place specifically because I was leaving Rome Fiumicino Airport the next day. If I didn’t fly out of Rome the next day, then this location would definitely not be good.
I don’t know if it is because it is an airport hotel, but the hotel will send an online check-in link to the reserved email address in advance, and will also send a check-out link in advance. The room consumption list is clear at a glance (Figure 1).
Online check-in and check-out in advance is indeed convenient for guests and reduces waiting time.
However, although it is an airport hotel, the hotel's airport drop-off service requires a fee of 7 euros per person and is not free.
The last picture is the room consumption details displayed after clicking to check out. After completing the payment, you will receive an electronic invoice.
I think the hotel is impeccable, but the service provided by Crip.com was extremely poor during this booking.
Before check-in, I received a notification from crip.com that the credit card I provided was only used as a guarantee and the guest needed to pay at the front desk. I asked the hotel to send me a payment link and I would pay by myself. As a result, it cost me a lot of time. It was only on the day of check-out that I figured out that the hotel thought that what was deducted from my credit card was the room fee and not the guarantee fee. I was even more speechless. I sent the hotel's email confirming that I had paid to Crip's customer service, but the customer service still said it was just a security deposit and that I had to pay it again at the front desk.
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