UNA Hotels Empire Roma Reviews

Una Hotel is located in a perfect place. Close to everything and centrally located. The breakfast is amazing, and the variety is well worth it. The staff is super professional. The rooms are big and the matress is super comfortable. The hotel is highly recommended.

The worst hotel I have lived in.  The facilities of the rooms in this hotel is very old and small! Additionaly, the sink drain was broken, making it difficult to use the basin properly.   For a four-star hotel charging over two hundred euros per night, I never imagined I would experience such unacceptable conditions and poor service. Most shockingly, I found bugs in the bed.  As a result, I found red rashes and intense itching on my back in the morning — a condition I had never suffered before this stay. This represents a severe failure in hygiene. Besides the bug problem, when we checked in, the front desk staff was very rude and unprofessional.  Her behavior was both disrespectful and lacking in basic professionalism. She told us the hotel was full with a very arrogant attitude, and she said she would  give us a quiet room — however, that did not happen. At around 5 a.m., there was extremely loud noise from garbage collection and other activities just outside our window. This loud garbage collection noise lasted for about half an hour, making it impossible for us to fall back asleep and ruining our rest. In the morning, I reported these issues with evidences to the front desk. However, we were told that the manager was not available and she would let the manager know these issues, and we were advised to submit a formal complaint via email. Finally, we have to send an email to the given address but we haven't received any response!  Please don’t book a room at this hotel — everything I’ve said is true!

Great location, 10-15 min walk from Central station and easy to walk even with a suitcase. Perfect choice if you're looking for somewhere near but quieter and safer than train station. Multiple bus stops nearby to get to tourist spots. Beautiful rooms and lobby with Roman touch. Very helpful staff.

Nice hotel. Staffs were friendly and accommodating . Would definitely stay here longer in the future

The receptionist was very friendly and polite. The ambiance was great, and it was spotlessly clean. The breakfast was also excellent.

Great and friendly service. The hotel is old needs upgrade.

Room is clean, breakfast is OK. Reception is terrible. Two female staff were especially rude. They behaved like they have never gone through any training. Such a shame for a not so bad hotel.

Excellent location , staff and hotel Breakfast was great. Front seat staff was amazing. Thank you .

Very good! The breakfast was generous, and it was an oasis of calm amidst the hustle and bustle.

Excellent service

Very old hotel with poor living conditions. Only the location is worth a 4 star. The bar service is good.

Great stay

The hotel was great all

The location is great, not far from the train station but still safe. It's close to the US Embassy and a short walk to Plaza España. The service was average, and the breakfast was even more average, the same every day. Rooms near the patio were noisy.