Tmark Hotel Vaticano

Generally had a nice time in Rome because of the strategic location of the hotel to the Vatican, the Vatican museums, the bus stops going everywhere.   But there are still lots of room for improvement. Pros: 1. Near the Vatican museums (just have to cross) 2. Lots of shops and restaurants nearby 3. Fast check-in at 3pm.  Can leave luggages at storage area if you arrive early. 4. Room is clean and quite spacious. 5. I purchased some items online and had them delivered to the hotel.  Lady at the frontdesk gladly gave the package to me. 6. Can request toothpaste with toothbrush and front desk gave us plus additonal toilet paper and slippers.   7. The lady at the front desk helped us book our hotel to airport transfer (70 Euros using a BMW). 8. There are clean toilets near the elevator and we used it while waiting for our ride going to the airport.  The lobby is also relaxing and only a few people around.  9. They also have a storage room where we left our luggages when we checkout before 10am.   Cons: 1. Walks ways can be crowded due to many tourists nearby  2. Hot water at the bath area was not available during the morning after our first night.  Forced to take a bath with very cold water during winter time so you can just imagine the discomfort we had to undergo.  Very disappointed with this considering we paid a lot for our stay.  They should have regular check-up and maintenance to avoid this situation. 3. People at the front desks are not really welcoming and rarely smile.  But they finally smiled when I gave them coconut chips as token of our appreciation. 4. Bottled water only available on the first day of stay.  Should be daily.  But can request from the cleaning ladies who were very friendly.  5. Room cleaning is only in the morning before 12noon.  Our room was not cleaned on Jan. 1 because we left our room at almost 12.  No one informed us. 6. When we booked the airport transfer with a lady at the front desk, it looks she did not endorse our airport transfer to the other lady staff who replaced her at the front desk and we were quite alarmed because the driver came in a little past 330pm.  The other lady was even saying that her colleague might have not booked the airport transfer because it should be requested two days ahead of schedule.  Anyway, our ride arrived on time but was not able to get in immediately to the hotel because of lack of parking space in front of the hotel.  We had to cross to get to the black BMW.

Excellent location and customer service!

Walls in our room were dirty and dusty. Mold in the bathroom and around our window. A/C controlled by front desk, so you have to call for them to turn it off and on, kind of annoying. Entrance to the museum of Vatican is across the street, so too many people in front of the hotel all the time. Noise in the morning from other guests and house keeping can get loud. Worst part is check out at 10am. Definitely not staying there again.