Absolutely appalling: Selective theft under the guise of 'cleaning,' followed by management's blatant lies.
This is, without a doubt, the worst hotel I have ever stayed in. After the exhausting experience of constantly being on guard against pickpockets on the streets of Rome, I never expected that this supposedly historic hotel, from the manager down to the cleaning staff, would be full of thieves.
1. **The absurd 'cleaning' excuse:**
Our personal belongings, valued at 150 euros (skincare products, razors, clothes, etc.), were all taken by the cleaning staff from our room. The manager actually tried to claim that the cleaners 'wanted to help us wash our clothes.' The truth is: the returned clothes still smelled of sweat, meaning they hadn't been washed at all. And seriously, do skincare products and razors need to be 'washed' too? This was clearly a clumsy lie concocted after we started investigating.
2. **Targeted 'selective loss':**
What's most infuriating is that many of the returned items were missing. Because they don't understand Chinese, all items with Chinese labels were discarded by them. A valuable Uniqlo short-sleeved shirt and a Balenciaga packaging bag were all gone. It's obvious they took these to sell for money, which is why they couldn't return them to us.
*Logic flaw:* Even if they can't read the language, couldn't they tell those were complete skincare products, clean clothes, and designer packaging? Why did they specifically 'mistakenly throw away' items with brand value and foreign origins, while returning only the useless stuff? This was clearly premeditated selection and misappropriation.
3. **Ironclad evidence:**
Before the manager returned the items, we personally found my razor in the cleaner's cabinet. The female cleaner hadn't taken it simply because she had no use for it. Despite this 'caught red-handed' situation, the manager still insisted that 'there were no issues with the work process.'
**In summary:**
This hotel's manager and cleaning staff are colluding in fraud. They use 'language barrier' as a flimsy excuse to cover up their thievery. If you don't want to mysteriously lose your belongings during your trip and then be brushed off, absolutely avoid this utterly unprofessional hotel.
Original TextTranslation provided by Google
