I booked this hotel because of the Hilton brand and the rating on Ctrip, which indicated it was a standard four-star hotel. I figured a big brand would offer more assurance and trust. However, after my stay, aside from the convenient location, the hotel's overall performance was terrible. From the lobby and rooms to the service, and even dealing with unexpected situations (on the second night, there was a loud, unpleasant noise from the ceiling that disrupted my sleep), the hotel's sense of responsibility, service attitude, and customer satisfaction management were all very poor. This is the first time I've left a negative review on Ctrip, because I usually don't fuss over minor issues when traveling, but this stay in Rome was extremely unpleasant. I'm writing this review in the hope that other travelers can use it as a real reference. The price was over 3000 RMB per night in the off-season, and three nights cost almost 1000 RMB. What angered me most was that the hotel never responded to any of my problems, not even a simple apology. Furthermore, the hotel upgraded my room on the third night, but the bed was right inside the door, and I had to walk through cramped, awkward spaces. In short, this hotel should be treated as a guesthouse or inn, not a four-star hotel! Don't let them rip you off; I hope everyone avoids being fooled. The location alone offered many alternatives; it was just that I was inexperienced on my first trip to Rome and made a mistake. By the way, the breakfast was very basic with very few options; perhaps everyone's definition of "amazing" is different. I'll organize the pictures and upload them for a more accurate comparison.
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