Great location, but serious issues with cleanliness and room condition.
Pros:
The hostel is located in a very convenient area in Rome, right next to the main station with easy access to buses and trams. The neighborhood felt safe and pleasant. Initially, due to overbooking, I was placed in a different room, but the staff provided breakfast as compensation, which was a fair resolution at first.
Cons:
The real problems started when I moved to my assigned room for the second night:
Cleanliness: I found a dusty sock left between the beds, which shows that the room was not properly cleaned before my arrival.
Safety & Facilities: There were no lockers in the room, and even the drawers lacked locks. As a solo traveler in a hostel, this is a major security concern.
Maintenance: The room was in poor condition overall. One of the electrical sockets was broken, and the furniture (beds, desk, drawers) was heavily worn out and scuffed.
Service: When I reported these issues through Trip.com, the hostel refused any refund. The next morning, the receptionist offered another free breakfast and claimed they would have solved it if I had come to them directly instead of contacting support. I highly doubt this, as the room's poor state seems to be a permanent issue that they simply ignore.
