Six Senses Rome

We arrived at the hotel at 3:30 PM on November 10th, only to find that the room assigned was different from our booking. After much communication, the hotel made us wait in room 105 (a twin room), which was very noisy and not fully booked that day. The staff verbally promised to handle it in 15 minutes, but we waited for 3 hours! Even more outrageous, while we were waiting, I insisted on having the 1.8-meter king-size bed from our booking, and the hotel actually sent two staff members to try and push the twin beds together to make one king-size bed! We were celebrating our wedding anniversary, and the hotel not only didn't decorate, but when we asked the duty manager to explain, none of them came forward. Finally, the Ctrip platform was reliable; after some negotiation, they changed us to a smaller king-size room and tried to appease our anger. But waiting for the hotel to resolve the issue wasted half a day of our trip! Then, the breakfast on November 12th shocked me again! The ingredients were not fresh, the fruit was rotten, and before breakfast was even over, we couldn't find any plates to put the food on. When I asked the staff member who took our order (a middle-aged woman of medium build and thinness) for plates, she gave me six small saucers meant for cups! I don't believe Six Senses failed to provide proper staff training, because when I asked another regular waiter for a plate, he gave me a normal-sized plate for food. Even the water glasses in the room weren't properly washed and dried before being used by guests. So, during our three-day stay, the hotel failed to provide the service and accommodation experience expected of a hotel of this brand. It even felt like the hotel mistreated us because we were Chinese, treating us like we were uncultured. 🙃

The hotel restaurant is delicious, there is a staff member at the front desk who can speak Chinese, the location is also very good, you can walk to the attractions, I added 9900 per night to get a terrace suite, the shower room has a problem with the water, I will stay again next time

The hotel's location is very central, the interior design is exquisite and low-key, and it is a very comfortable urban oasis. Friendly service is a plus Highly recommend the SPA service, the masseur's skills and the overall environment are first-rate.

The location is very convenient. Most attractions are within walking distance. The staff from the front desk to the restaurant and everywhere are very friendly. There are not many breakfast options. You can choose from a la carte or buffet. The staff at the Roman Bath is super nice and gave a very detailed explanation. The space and variety inside are not very large, but it is not bad for a simple experience. The room is relatively small. The public area is more beautiful. The cassina furniture is a big plus. Recommended for friends who don't want to visit attractions during the day and want to rest more in the hotel. Although the price is not cheap, the overall experience is very good. I will stay here again if I have the chance to come to Rome

The transportation is very convenient, right in the city center. I think this is a hotel where the public areas are much more beautiful than the rooms. There is no big surprise inside the room, but the public areas are really beautiful. The service is also very good. The only bad thing is that the deposit is very high and it can't be returned in half a day (it has been almost 10 days since I checked out and the deposit has not been returned 🙃)

It was a great experience. The staff is very attentive. The location is perfect. The hotel is perfect.