Mercure properties in Rome

Being originally from Florence, I’m extremely picky when it comes to meat, especially T-bone steak… but this place honestly surprised me. The quality of the meat was outstanding. Compliments to the chef and all the staff for making the evening so enjoyable. Grazie!

The location is near the Colosseum, but getting anywhere else still requires walking over fifteen minutes, which isn't easy under the summer sun. After touring in the morning and having lunch, I returned to my room at 1:30 PM to find it hadn't been cleaned. After a nap, I left at 4 PM, hoping it would be cleaned, but the front desk said housekeeping finishes at 3 PM. They could only change towels and replenish bottled water. So, a four-star hotel only has a one-and-a-half-hour window for daily cleaning? Unheard of. Perhaps I haven't been to Western Europe in too long. The room facilities are basic but complete. Breakfast is monotonous, lacking fresh vegetables and fruits, not as good as domestic hotels like Atour. The pool hours are also strange: 11 AM to 7 PM, which are the sunniest times. I couldn't even go for a swim on my checkout day because checkout is at 12 PM.

Exceeded expectations, it was surprisingly good! The room was spacious and cleaned daily, with fresh sheets and the mini-bar restocked with two bottles of water, a juice, and a Coke. The transportation was also quite convenient; the subway station is just a 5-minute walk away. Although it's a bit far from the city center, I felt it was excellent value for money!

The hotel is located in the heart of Rome, making it super convenient to get around. You can pretty much walk to all the main attractions. The staff were incredibly friendly and helpful. The room facilities were very new, clean, and tidy, though the soundproofing isn't great – you can hear noise from the hallway, but it's tolerable.

The hotel is located near a metro station. the staff are friendly and there is a gym in the hotel. There are restaurants and cafes near the hotel, so it is very easy to find food nearby.

The room was very clean and quiet at night, and its slight distance from the central train station actually made it feel safer. However, the hotel is located on a slope, which can be inconvenient if you're traveling with heavy luggage. The location is otherwise quite good, being very close to the Colosseum. Breakfast was just okay, and sometimes the plates weren't very clean. The staff were professional, helpful, and friendly.

The rooms are spacious and fully equipped. The hotel lobby is stylish and the exterior scenery is very good. Free airport transfer service is also provided. This is rare in Rome. Nearby 1 km walk to Carrefour Supermarket, you can buy things to bring home.

I stayed at this hotel for two nights and had a very disappointing experience. The hotel is not located downtown. It is in a residential area surrounded by apartment buildings. Even with a window room, you are looking directly into someone else’s apartment, which felt uncomfortable. The location is not convenient at all. The biggest letdown was the air conditioning. Despite requesting it multiple times, the AC was never turned on. The staff said it was not their decision and blamed government rules. However, the hotel description clearly states, “Make yourself at home in one of the 101 air-conditioned rooms featuring minibars and LED televisions.” This was extremely frustrating, especially in such hot weather. Staying without AC was very uncomfortable. If this is truly a rule, guests should be informed in advance. A message during booking or a clear notice at the hotel would help people prepare. Unfortunately, this shows a lack of professionalism for what is marketed as a high-end hotel.