Following a cyberattack on Booking accounts, my reservation (for November 2024) was cancelled against my will shortly before my stay, without any right to a refund! I had to immediately rebook. Through the Booking website, I repeatedly wrote to the owner in Spanish to inform him of this regrettable incident. He never deigned to reply, or even answer my phone. Upon arrival on May 16th, a small woman dressed in black opened the door. I tried to explain that the malfunction was causing me to pay twice for the same night. This woman didn't even give me a chance to finish a sentence, silencing me by yelling: "No problem! No problem!" Faced with this disrespectful attitude, I used my smartphone with the Google Translate app; this allowed me to verbally explain my complaint to her in her language. Oh dear, what a mistake that was! It was a man (presumably her husband) who then came to insult me in English in the apartment. I've traveled extensively around the world, and never, not even in the remote Toraja region of Sulawesi, have I been treated like that. As for the apartment itself, aside from the beautiful view, it's dilapidated, dark, poorly lit, and the kitchen utensils are inadequate, low-quality, and clearly not brand new (the kettle and toaster looked like they were picked up at a flea market). The electrical wires of a broken kitchen light are uninsulated. The freezer compartment is filthy. The shower tray is an old, long-dead whirlpool tub, and the faucets are covered in limescale. The bathroom air conditioning unit is broken, with a control panel and wires sticking out of the casing. One of the ceiling lights is broken, and the toilet seat is the wrong size. Ragged patio door blinds, an air conditioning remote control covered in Scotch tape, and a cursory cleaning of the premises complete the picture.
Original TextTranslation provided by Google
