Overall, the stay was quite good. The rooms were clean and comfortable, and the housekeeping staff were very friendly and attentive. Both the facilities and room service were commendable.
However, the experience of dining in the main building with local friends was disappointing. For a star-rated hotel, the professionalism of the catering service needs significant improvement. From the managers in suits to the frontline staff, none demonstrated the expected professionalism and basic etiquette. In particular, a female manager in a suit, with fair skin, although not directly serving us, was cold and arrogant, lacking basic politeness and interaction, which made us feel uncomfortable. Such service attitude is far from the standards expected of a star-rated hotel.
We hope the hotel can strengthen the training of the catering team, especially the managers, in service awareness. Overall, I was satisfied with the facilities and rooms, but the catering service definitely lowered my overall impression!
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