All that glitters is not gold; I paid over 600 RMB for a 'frustration package.'
Check-in experience: Zero stars, I'd even give negative if I could.
First off, this hotel truly wastes its beautiful name, 'Azure Jelly Sea.' For over 600 RMB a night, claiming to be a 'four-star' hotel, the experience was worse than a roadside B&B.
Here are my genuine complaints, every word true:
1. **Questionable Hygiene, Sleeping with Bugs:** As soon as I entered the room, I found small bugs crawling near the bed. I'm not sure if pest control was inadequate, but it instantly shattered any trust in their hygiene. I felt itchy all night.
2. **Hot Water 'Disappeared,' Maintenance Was a Charade:** Around 5 PM, while showering, I noticed the water temperature wouldn't go above 32 degrees Celsius. I messaged the front desk. After waiting drenched for over twenty minutes, they told me a switch was broken and needed repair. We were understanding and waited, but even past 10 PM, the water was still ice cold. It was a hot day, and we'd been at the beach, sweaty, and couldn't shower. They offered to take me to a nearby foot bath parlor to shower – is that appropriate for children? Is this the efficiency of a four-star hotel?
3. **Noise Bombardment, Sleepless Night:** The room location was 'excellent,' directly facing the hallway entrance/exit. From 5-6 AM onwards, there was a constant barrage of door slamming, talking, and luggage dragging – it felt like sleeping in the middle of a busy road. Sleeping in was an absolute luxury. I had specifically requested a quiet room when booking, but it seems the hotel completely ignored it.
4. **Perfunctory Breakfast, Nothing to Eat:** They called it a buffet breakfast, but after looking around, I couldn't bring myself to pick anything. The variety was pitifully small, and they were slow to replenish. Even getting enough to eat was a struggle. How can they justify charging for breakfast at this standard?
5. **Unresponsive Service, Couldn't Even Get an Extra Key Card:** Since there were three of us and it was inconvenient to share one card, I asked for an additional key card. The front desk completely ignored my WeChat message, not replying at all. If they can't even handle such a small request, what kind of service are they providing?
**Summary:**
Out of the 600-plus RMB, half I spent on bugs, and half on noise. The hot water and breakfast were supposed to be 'freebies' (but I didn't really receive them). Their 'four-star' claim is probably self-proclaimed; their service awareness and hardware maintenance are worse than a budget hotel. My sincere advice: if you want to get annoyed, choose this place. If you want comfort, any random B&B would be a hundred times better. I will not be coming back, and I urge future guests to open their eyes.
This morning, they offered a 200 RMB discount on the room fee if I canceled my order, essentially trying to buy off my review. Haha. Well, I refuse.
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