We stayed in the Big Mouth Monkey Family Room. First of all, we recognized the sanitation and environment of the hotel, and the service was more enthusiastic. After all, it was written as a five-star hotel.
However, we are very dissatisfied with the results of the facilities and the housekeeping department's follow-up treatment of the problems. I just want to inform other guests who want to stay in this room about the problems we encountered. When we stayed in this room, this shower facility was available The problem is, the amount of water in the video is the largest amount of hot water in this room and the water temperature is very low. The picture is a photo of the master coming to our room for repairs. We took our 2-year-old baby and got it late, the baby was 1 am We just slept... We checked out the next day. The room manager at that time also admitted that there was a problem with the shower facilities. In fact, there was a quicker solution. This result was caused by the procrastination of the housekeeping department and the non-customer-oriented approach. .
I hope that the friends who stay in this hotel in the future will not encounter similar problems. I hope that the hotel can strengthen the maintenance of facilities, strengthen the training of service personnel, and strive for a truly people-oriented five-star hotel.
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