My stay at Rongcheng Nishi Haitai was an extremely poor experience. I strongly advise against it!
I stayed for two nights at the Nishi Haitai Rongcheng branch, and the overall experience was terrible. It definitely wasn't worth the price.
Firstly, the hygiene was concerning. The room was very poorly cleaned, with noticeable dust in the corners and an unpleasant smell in the bathroom. The bedding didn't look fresh, which made my stay uncomfortable.
Secondly, the hotel facilities are severely outdated. The equipment in the room felt old, like it hadn't been renovated in over a decade, and many facilities were incomplete. The most ridiculous part was that there wasn't even a single bottle of drinking water in the room, no hairdryer, and one bottle of shower gel was missing! There weren't enough slippers, and I couldn't even get through to customer service by phone! I had to add various WeChat accounts just to barely get in touch! I had to go to the front desk for everything that was missing. When I wanted to take two bottles of water before leaving, the front desk simply said they didn't have any. Not to mention, I booked a family room, and there wasn't even a welcome gift. It's unacceptable that basic necessities and facilities weren't provided.
Regarding the service attitude, the staff were generally indifferent. When I reported issues, they were unhelpful and the efficiency of resolving problems was very low. There was only ever one person at the front desk, with limited organizational and coordination skills, so the service was completely inadequate.
For a hotel with such poor hygiene, outdated facilities, bad service, and lack of basic amenities, the price was quite high, offering extremely poor value for money. The service and facilities completely failed to meet standards. I genuinely do not recommend staying here and hope the hotel makes serious improvements.
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