The front desk staff was nice and accommodating. The owners however, were the rudest I have met. Every time the owner was behind the counter, she was yelling at someone. She was condescending, poorly organized, and just mean at time. 1. I had overslept and so she said she was going to charge me a late checkout fee. Fine. I said, I will book the room for an additional night to make up for it. Once it as booked, she then said she was going to charge me the late checkout fee of $50 AND the additional night which I thought was completely insane. I would have just accepted the late checkout and been on my way. Not to mention, how she communicated was completely aggressive. I asked to speak to management, and she kindly advised me that she was management and that she's the owner and that there was nothing that I could do about it. (smirked and smiled as she walked off). 2. The hotel provides microwaves (sometimes??) but no plates to warm anything else in. I was referred to the gas station next door. They also did not have any plates 3. So she then makes me come all the way to the front desk to sign the deposit form again (mind you, the hotel is a huge maze of rooms and halls and I was at the back). It takes about 5min to walk to the front. She then allows me, to walk all the way back to my room, only for the keys to be turned off. I have to walk all the way back to the front desk, and she laughs and then gives me the key replacement. She intentionally did not let me know about the keys needing to be reactivated. Just all around disappointing and unnecessary. If you are this miserable, why work in the hospitality field
103 Reviews