Protur Roquetas Hotel & Spa

My fiancé, my son, my parents and I recently stayed here, and what an amazing hotel it is! The staff are absolutely fantastic — so friendly, welcoming and attentive. Nothing was ever too much trouble, and they really made us feel at home throughout our stay. The food was absolutely amazing. There was such a huge variety of dishes, with lots of different cuisines to choose from, and every evening the food was beautiful. Fussy eaters may struggle slightly with the variety, but for us, we loved trying something different each night and looked forward to seeing what was on offer. The entertainment was brilliant. Our son is 2 (almost 3) and thoroughly enjoyed himself. The kids’ disco was fantastic, and the entertainment team did a great job of getting everyone involved. There was a different show every evening, so there was always something to look forward to. We usually love exploring the surrounding area when we go away, but there was honestly no need here because the hotel itself was so fun-filled. The pools are unlike any hotel we’ve stayed at before. The lazy river is such an amazing addition! Our son is quite nervous around water, but he absolutely loved every pool in the hotel, including the children’s pool. The only small thing to mention is that the lazy river can get quite warm during the day, although obviously that’s not something the hotel can really control. The rooms were well equipped, spacious and cleaned daily, so we had everything we needed throughout our stay. We also have to mention how stunning the hotel lobby is! So tranquil & picturesque! The only issue we experienced was with reserving sunbeds. The hotel states that sunbeds cannot be reserved before 8am, but when my fiancé got up early to go for a run along the seafront, he noticed that some sunbeds had already been reserved at around 7:30am. There also wasn’t a huge amount of space around the pools. Perhaps the hotel could consider introducing a 30-minute rule, where if guests reserve a sunbed with a towel but don’t return within 30 minutes, the towel is removed and the sunbed becomes available for other guests. We noticed a few sunbeds that appeared to be reserved from early morning until around 6pm, despite nobody using them for most of the day, with guests returning later in the afternoon or evening. This did feel a little unfair when other guests were having to sit on the grass or around the sides of the pools. Of course, this is ultimately down to guests being considerate of one another, but perhaps a policy like this could help prevent it. Other than that, we had a truly fabulous stay and would be very likely to return. We regularly stay in 5-star hotels, and this one genuinely impressed us. The combination of the fantastic staff, food, entertainment, pools and family-friendly atmosphere made it a brilliant holiday for all of us. We would definitely recommend it and would happily stay again!

We had a fantastic holiday and couldn’t fault the hotel! The hotel was clean, spacious and beautifully maintained, and the staff were absolutely fantastic — so friendly, attentive and always willing to help. Nothing was ever too much trouble. The pools were great for the kids, with plenty to keep them entertained, and there were lots of activities available throughout the day. The aqua aerobics was particularly fun and a great way to get involved! The food was amazing, with a great selection and really good quality, so there was always something for everyone. The hotel is also directly opposite the beach, which was perfect for enjoying the sea and surroundings. One of my favourite things was taking advantage of the beautiful sunrises and heading out for an early morning jog along the promenade — absolutely perfect! Good shops and bars close to the hotel, massage on the beach. Overall, we had a brilliant stay and would highly recommend this hotel, especially to families. We would definitely return!

We had a lovely family holiday at Protur Roquetas Hotel & Spa. The hotel was great, with plenty to keep the kids entertained, especially the splash park and lazy river — both were a huge hit with our boys! The food was really good, with plenty of choice throughout our stay. We also loved the self-service beer and the great range of cocktails available at the bar — definitely a nice touch for the adults! The bouncy castle on the promenade in the evenings was another big hit with the kids and gave us something fun to do after dinner. The beach was okay, although it is quite stony, so I’d recommend bringing beach shoes. The water also gets deep quite quickly, so something to be aware of if you're travelling with younger children. There isn't a huge amount to do around the local area, but if you're mainly looking for a relaxing family holiday with a good hotel and plenty for the kids to enjoy, it works really well.

Unfortunately, our stay was far below expectations. The food was one of the biggest disappointments. There was little choice, and much of it didn’t taste good or even fresh. Even the desserts felt cheap and repetitive. The cocktails were also disappointing – premixed and did not taste good. The hotel itself is a bit outdated but tidy. The pull-out beds had large gaps on the sides and moved every time someone turned over. We also had no hot water for an entire day, and we had to report clogged sinks twice before they were dealt with. The entertainment was very average, but kids enjoyed mini disco.While the staff were generally friendly, they certainly didn’t go above and beyond as many other reviews suggest. One evening, both of my children had been vomiting for hours, and despite requesting drinking water for them because mini fridge was not restocked two days in a row, it never arrived. Privacy was another concern. Someone entered our room while I was using the toilet without knocking. Later during our stay, someone entered our room again while we were asleep with our children. I reported this to reception and was told it was a misunderstanding, but a simple knock before entering should be standard practice. During breakfast I watched a man speak to the chef in Spanish and have eggs prepared immediately, even though I had been waiting in the long queue among others. This happened more than once and gave the impression of favouritism rather than a fair queue. Sadly, health was also an issue during our stay. On the second day, both of my children became unwell with vomiting and high temperatures. By the third day, I also developed diarrhoea. While I cannot say for certain what caused this, it happened after eating at the hotel and added to what was already a very disappointing holiday. The beach next to the hotel is rocky and becomes deep very quickly, so families with young children should be aware of this. Not everything was negative. The swimming pools were warm and well-maintained, and the hotel’s location right next to the sea is excellent. There are also arcades nearby, family bikes to hire, trampolines on the beach, and a lovely ice cream shop within walking distance, although these activities all cost extra. Overall, this was not the quality or standard we expected, and unfortunately we would not return.

We’ve just returned from a wonderful holiday at this hotel. Me my husband, two children and my parents. My daughters have coeliac and a nut allergy respectively so I was naturally apprehensive but had done my research prior. Javier, one of the restaurant managers was there when we arrived fairly late in the evening and he took us straight through to the restaurant and guided us around showing us what was available for the children. He was excellent throughout our stay and the children loved him! The staff work so hard at this hotel and it is always immaculately clean. The pool is great and the lazy river was a big hit. It needs a little tlc (few tiles missing) but it didn’t affect anything. There was always plenty of choice at the buffet each day, some strange options but always something for everyone! We tended to head out in the evening and so didn’t see any entertainment but the kids loved the mini disco and the kids club. Laura and Maria were great with them. If I had anything negative to say it would be that our room was a little small for the 4 of us. But nevertheless, we had beds made, fresh towels and a topped up fridge every day without fail. The local area is lovely and there are plenty of places to eat and drink outside of the hotel. Lillys Bar is a must, Phil is a great guy! I would definitely return to this hotel and we really loved our time there. Thank you for a wonderful holiday!

There’s a lot of mixed reviews but this is an honest one. It’s quite long but filled with important info. We recently stayed here as a family 4 adults and 1 child. We went all inclusive and went out for 1 meal on our last night. Outside the hotel: From the outside the hotel looks very nice. There are plenty of shops including 2 Spar shops which are 2 minutes walk. Quite a few bars and restaurants which all serve a variety of food. There are 4+ souvenir shops around the hotel which sell the usual inflatables, key rings, clothing and toys etc. There is also 3 restaurant/bars on the beach front all within up to 5mins walk. There is a soft play jungle virtually outside the back gate but wouldn’t recommend during the mid day sun although it is shaded with a roof. The area its self is quite clean and well kept. Our Stay: From the moment we arrived to the moment we left the staff couldn’t do enough for us. We had an issue with the toilet the day we arrived and it was sorted within 20 minutes and was perfect the whole holiday. FOOD: the breakfast was amazing. The best breakfast I’ve had at an all inclusive hands down plus English sausages (same ones you get at a chippy). Dinner we only did once from the buffet and they served a variety of food. We had 2 very picky eaters and they only had one ‘off’ day where there wasn’t much they likes but still found something and enjoyed it. The pool bar served roasted chicken, pork pattys, pizza, paella (varied meat everyday), chips and pizza + the inside salad/fruit bar along with fresh breads, cheeses and cold meats. The evening meals: honestly same with the breakfast couldn’t fault it at all. They had the grill station which varied meats and fish, kids section, fresh salad, cold meats and cheeses. They did do themed nights along side there usual day to day which were good apart from the India curry they made which I wasn’t that surprised to be honest BUT the starters were very nice. All in all the food was honestly very good and I think when I saw other reviews I was very sceptical but knowing what I know now they are far from reality. Entertainment: The kids show everyday and it starts at 8 with dancing to music etc and the 2 lady’s that run it were awesome. They got all the kids involved and honestly my little un loved it along with all the others. The rest of the entertainment however was a good laugh in my opinion. I can see it’s not to everyone’s taste and there is more Spanish than English BUT we had a good laugh and it’s what you make it and if you’re miserable and complain to begin with then it isn’t for you. We drank had a laugh and we enjoyed it. Rooms: the room was perfectly fine, big separate room, plenty of space to store your cloths, safe in the wardrobe, very spacious bathroom with separate toilet room inside which is a nice touch if you have a kid running round whilst you’re trying to do your business in peace. Overall very nice. The rooms were cleaned daily and towels replaced daily. You c

We had a lovely holiday at The Roquetas de mar hotel and spa in Almería. The hotel reception area was clean and the staff extremely welcoming. We were checked in quickly and given two room key cards. The room itself was lovely. We had paid for a double room. We were extremely impressed that we could see the pool and sea. We were on the fourth floor so the view was good. The bed was comfortable with two pillows each. There was a fridge and the soft drinks and water were re-stocked daily. The bathroom was a good size with a shower in the bath. Our room was cleaned daily and towels changed daily. We stayed on a all inclusive basis. The food was good but not what you would expect for a five star hotel. The drinks were good. The hotel is in a fantastic location with shops and bars nearby. The swimming pool is lovely especially with the added bonus of a lazy river. The hotel is lovely and all the staff were pleasant and welcoming. I would definitely recommend this hotel.

Me and my partner stayed at Protur Roauetas for 10 nights. Check in experience was friendly, we arrived early and our room wasn’t ready, but by the time we grabbed a drink and lunch we were able to check in (at 2pm so an hour early). The staff at this hotel are brilliant and our bags were taken to our room for us. My partner had emailed asking for a sea/pool view room on a high floor which we were not guaranteed by email but this is what we got - please see pics attached. Room was spotless and plenty big for 2 people. Minibar is a great touch and got topped up daily. My partner one day asked for more water and the man topping up happily gave us this. The pool area is lovely - lazy river was our favourite. It can get busy and people do reserve sunbeds early (signs say not before 8am but everyone ignores and it is not enforced). You won’t get a poolside bed if you don’t reserve early. However there are plenty of beds - most days we didn’t go down until 10/11 and were able to get one. Tip if you want a quiet area - there is a terrace upstairs with around 25 sunbeds on and lots of umbrellas - these are not busy and very peaceful! The only let down of this hotel was the food. Breakfast is fine. Lunch at the pool bar is also fine - handy not having to get dressed and fresh chicken/ paella which is yummy. Dinner however is disappointing. The buffet is chaotic - children running around everywhere not being watched by parents. A lot of people pushing in. And some of the food was interesting to say the least. We were able to grab something everyday however. Our best night was Mexican night - many delicious items. A lot of pork (including one night a hog roast I got a piece of which included an organ). I have been to other 3/4 star all inclusives and the food here was very similar to those. You do get table service for drinks at lunch/ dinner which is a nice touch. There are 2 à la carte restaurants - we went to both. The Asian the starters were great but everything else poor. The Italian was also very bad. Service was not good in either (same staff both times) and food is not 5 star. I wouldn’t recommend going to either - food is basic and not authentic to either cuisine. The food overall is what really lets this hotel down - 100% not 5 star and if this was brought up to the standard of the rest of the hotel it would be brilliant. The hotel is spotless - always staff around cleaning all areas. And every single member of staff is polite and helpful. We also visited the spa (90 mins included with stay) and my partner treated me to a massage. This was lovely I would recommend. They do make you wear a swim cap (not waterproof and a 2.50 charge). It was very quiet in there and relaxing. The drinks are good - a few cocktails which were pre-made but tasty. Branded spirits and really strong measures (even too strong sometimes!) and service was always relatively quick too. I would recommend this hotel for families - I would definitely return in the futur

Absolutely lovely hotel we had such a great time with our family 14 of us including children and a infant Rooms very clean food is amazing we all ate too much lol ! Staff are wonderful very helpful Definitely recommend this hotel