Ross-on-Wye

The room was super . Staff friendly. Had to book a table for evening meal. Most items were not available. Soup and garlic bread were super. Other guests complained terribly. Management should of supported their staff. As for the restaurant it was poorly organised with no appropriate provisions. Most items out of stock. Either poor logistics or poor ordering. Shame really since it was a super stay.

We arrived on the cold day. The room was very cold because the heating was not working correctly. We spend a number of hours trying to get it to work the reception could not help either. We were offered another room in another Premier Inn, but that would have been many tens of miles away. Eventually the heating did spontaneously come on, but only after many hours of sitting in the cold and the frustration of trying to get the heating to work. Apart from the heating, which was a major issue for us, the room was as we expected, basic but good.

More of a Travelodge than a Premier Inn. It was functional and the staff were friendly however, after putting my car registration in at the counter I still received a penalty notice. Despite being there for less than 24 hours in total you still have to register your car each calendar day. Who'd have thought that people stay overnight at a hotel!

Just perfect in all aspects, will certainly be returning when next in the area. Thank you for looking after us so well on our journey

The hotel has recently been refurbished and the reception area, bedroom and bathroom are clean and lovely ... BUT ... Be aware the adjoining Beefeater has now closed and the only place to eat is in the in-house "Social" room. During our stay there were only two staff members working in the evening. This was a Friday and 3 weeks before Christmas, so a busy time. One staff member was in the kitchen, the other was running between checking-in at reception, taking food and drink orders, serving at the bar, settling bills, waiting on tables, and helping in the kitchen when the cook looked like she was having a breakdown! They were both doing their very best and are probably on minimum wage, so I sympathise and have no issue with them. We had reserved a table and ordered food, but after 90mins without a sign of a meal we abandoned it and walked half a mile along a busy road to KFC. The bar had also run out of any draught beer. The following morning there was adequate staff numbers and breakfast was a completely different experience. Please treat your staff better Premier Inn. This was completely unacceptable!

Rooms as expected, dining, poor menu choice especially for fish or vegetarian, also a lot of things not available, tiny tables, not recommended