Marsden Stay Rotorua

Like a 10-15 min to food street. The first reception I met was super nice and she gave me lots of good recommendations. Tried finding reception again the next day and he disappeared and never returned. The walls are very thin and you can hear a lot. There were some ****** yelling and screaming at 10pm one night (I assume they were having their sad version of a 'party' with only 3 guys...). I put my soundproof on and slept. The shower wasn't really clean. When I turned on the water it smelt like hot piss... No exchanging of new towels and I was there for 3 days. Annoying since I went to the Hell's Gate spa and all my stuff now smells like sulphur. There also wasnt any hand soap in my bathroom. Lots of free parking which was nice.

Quite disappointed . The bed sheet is not clean , with stain on it . Also I booked two same type of rooms , but the one I got is smaller than the other one.

The hotel is quiet and has great security. After 11pm, the main entrance is locked, so guests need to scan their card to enter the lobby, and scan again to access their room floor. I really like this security setup. The location is also excellent — very close to the town center, with easy access to restaurants and supermarkets.

Helpful staff and newly renovated, very clean.

I absolutely loved our stay. The hotel is in such a great location, we were able to park up and walk around town. The staff are soo friendly and approachable which is soo helpful if anything is needed for the stay. The pool facilities are great, soo warm and clean, our son absolutely loved relaxing and swimming. Overall this place is great! We definitely will be staying again!

Reception only 9am to 6pm. No housekeeping cleaning for occupied room. I guess they only clean these checked out rooms.

Great location, with 10-15 minute walk to city center. The room is good size, and bed is comfortable and clean. Staff are incredibly helpful. The only downside is that they don’t provide slippers and toiletries, so remember to bring your own ones.