SpringHill Suites Austin Round Rock

Professional and courteous staff, clean and spacious room with a great layout. Not surprisingly, the breakfast selection is chock full of healthy foods both hot and fresh with plenty of protein, nuts and fruit as well.

The bathroom mirror fell off the frame and we were charged for it. There was no rough housing, my husband hardly touched it. The maintenance guy who came cleaned up the glass, put the mirror back onto the frame with exposed glass. We had children with us, so he offered to take it down entirely due to it being a safety hazard. Front desk and the regional manager said they wouldn’t remove the charge. She said they check for quality assurance and there were no issues with the mirror before. I find that hard to believe since I found trash behind a lamp which was in plain sight. Our stay was great until this experience. It’s very disappointing.

The room was clean, but pillows were extremely soft. And one critique is the placement of the television made for uncomfortable viewing from both the beds and sitting area. Otherwise very friendly staff and good stay.

We had problems with the plumbing the restroom, the toilet overflowed, and the sink was clogged. There was no maintenance man on site. To help. my husband had to unclog the toilet his self and try to fix the sink, after explaining the issues nothing was done,The next day there was a maintenance man available we explained what had happened & He was sweet. He apologized to us. But that was all that was done, no one asked if we could switch over to another room, or even help out.. after all it was a very stressful state

Great front desk help by Nikki. Room had broken dark out shade. Otherwise very good and breakfast was excellent with a selection of nice real food options.

The staff was excellent even for a holiday stay. The room was clean, spacious, dark for sleep. The sink and toilet area being separate is helpful. The couch worked for a child to sleep on without having to make the bed. The indoor pool is heated but the room is not very warm, so plan for a cover-up to have when leaving pool area.