Candlewood Suites AUSTIN-ROUND ROCK by IHG

The blanket had blood on it. I think they don't wash it well. They have coffee but only 2 sachets of sugar. The bathroom has mold. They only gave you two towels for two nights. But the ladies at the front desk are nice.

Let me tell you, you paid what you paid for. When i walked to my checked in room. It looked clean. But once I started to cook my dinner in the microwave. The roaches explode from all over the kichen area. The desk I used i have to keep wiping because of the small roches. The when i laid down I started to feel something crawing on me and bit me. Found a flea. I thought i picked it up outside because its pet friendly hotel. NEXT NIGHT. I layed down for a min then boom. I removed the sheets and fleas all over me.. the room was infested with fleas. Contacted the front desk and suggested a solution. Lady at the desk said she will contact the management and go from there. Next day Nothing happened. I had to get my own sheets and replace them my self. I dont recommend really coming here unless you need to.

Worst ever place. Cockroaches, phone didnt work, coffe pot missing cupboards falling apart, smelled sour. Never again

Lobby smelled horrible attendant gave me a room i believe was being used cause the key card worked but the deadbolt was locked on the door so im guessing the room was in use once we got into another room tvs were basic they were not smart tvs mold by the a/c vent the layout of the room was nice

The carpet and furniture were nasty and worn out. I was afraid to walk barefoot on the carpet. The hotel needs an update and deep cleaning.

Hotel and room was very nice. Our room was spacious. The only thing is it is right by I-35. I was awakened a few times by cars passing by on the freeway. It can be a problem for light sleepers.

Did not give room service the 3 days I asked, they were all different employees too. Ethernet port didn't work even though I went and asked if it was working and they said it did.

We came here to stay during preparation for our son's medical procedure. On the day we checked in, the elevator didn't work until tomorrow, so we had issues getting on the third floor with the kids and all the stuff we had brought. Spider nets and dust are all over the lobby lights and walls. The apartment was spacious but extremely dirty (our kids' feet were black after walking barefoot for an hour). The microwave was not working, the internet was slow, and Smart TV could not be connected, so I had to use my own hotspot for it. Service was really nice, employees were so kind, but sometimes there is not much they can do with the hotel being in this bad condition... Generally very bad experience!

All was good, except room was not ready at check-in time. I had to wait almost am hour to get my room.