Extended Stay America Select Suites - Austin - Round Rock - North

My room had someone’s else underwear in there and a cup underneath the bed that had burn holds in it and the sheets was not clean

It was terrible, there was crumbs and dead bugs all over the corporate when we walked in to our room. The shower or the toilet were not clean properly at all. The furniture was so beat up. It looked like termites got a hold of it. The sheets and covers were not changed. There was hair in food all in between sheets and covers. The staff refused to go in there and clean it.

Customer service was amazing shey is amazing....but my TV was busted and fridge did not work and I got there around 930 by the time I got settled in and showered the front was closed didn't know to push 0

This place was disgusting manager is rude and unprofessional outside is sketchy people outside drinking smoking cursing being loud in the night much worse would never recommend to anybody. Blood stains on sheets under the bed. I was mortified. VERY CONCERNING

The staff was great and very helpful. But the conditions of the hotel were more then horrible. Their was broken furniture in the room. The smoke alarm was disconnected and shoved in a draw. Worst if all the room was filthy. Dirt on the floors and all in the draws( actual dirt) Sheets on the bed dirty with stains. Worst of all infested with roaches crawling all over the floors and walls. Would not recommend to stay here

Room was clean and neat. The location was a little inconvenient. One of the doors was of the hinges and the surrounding area was trashed. ( not the location)

Would not recommend No one was available to provide extra covers, the phone didn't work, the ac didn't get cold enough

Was checked into two dirty rooms before I got one that was customer ready!

Overall it was an okay place. We left after night one due to mold being found on the sheets. Staff was very understanding about the issue and wanted to make it right but we just didn’t feel Comfortable staying there another night.