Aloft Austin Round Rock

Love everything about this hotel

Staff was amazing. I’ve stayed at aloft hotels before but this one wasn’t even worth the stay. We left our first night.

This is one of the worst hotels I have ever stayed in. There was a kids soccer league on my floor and I knew there was going to be trouble when we got to our room. The kids ran uncontrolably up and down the halls with no supervision. I attempted to go and speak to the parents, but there were no chaperones or parents around. Our room was 422 and it was directly across the hall from the loudest ice machine ever made. It sounded like a jet engine taking off. It got unplugged ASAP. There was no door to the ice machine room. Then, around 3am, my wife and I were awoke to the sounds of both next door neighbors snoring. The room walls were paper thin. We could hear everything going on. Snoring to the right and snoring above us. We even heard a cat meow and scream out during the night. It sounded like a total zoo. So we laid there for two hours unable to sleep. These newer hotel room walls are made out of paper. So at 5am, my wife and I got out of bed, gathered our belongings and drove 2 hours to return home to Dallas.

Front desk staff both at check in and the next morning were friendly and helpful.

The ice machine on the second floor was not working. I had to travel up the stairs to the third floor to find a working ice machine.

The Front Desk staff was very cordial, but the property is in need of renovations. The pain on the room walls is chipped, the furniture is tired, and the hallways are dark. All Housekeeping staff was given a day off during our stay and no one let us know, so we had to go to the Front Desk at night to ask for towels, etc. On the days we got Housekeeping, they never replenish amenities like toilet paper, and they didn't seem to clean properly. Wi-Fi was super slow and it was difficult to connect via mobile and tablet. All in all, I don't recommend this property at all, and I will never go back.

Clean cozy stay! The staff was absolutely excellent and even let us extend our stay by one night! The room was clean and comfortable. Would highly recommend!