WoodSpring Suites Round Rock-Austin North

The room was in bad condition when we got there, they had left the window open so when we got there the windowsill and floor were wet. The entire building has a horrible smell. Abigail i think is her name, who works night shift front desk, is probably the rudest, most unprofessional, and vile person we met during our 4 days in TX. Southern hospitality does not exist at this location. Not to mention for some reason the toilet wasnt flushing, so we thought it was clogged, asked her for a plunger and she said "someone must have it because it's not here", so I asked if they only had 1 plunger in the whole building and she hung up on me (calling in from my cell because the room phone wasnt working). Never ever again.

It really is an amazing stay! I did a staycation so it was good to just decompress

When we arrived the staff member was pleasant. The room was lacking everything NO IRON, NO HAIR DRYER! We were in town from Houston visiting for my sisters surprise 60th birthday party My husband went to the front office to ask for at least the hair dryer and they said they did not have any. Sadly and quite furious I had to leave for the surprise birthday party with wet hair in 34 degree weather and naturally freezing. When we returned back to the hotel there no one in the front desk it was completely closed and the floors were completely dirty with dry mud all in the front entry

The room was absolutely filthy. Dry food in the sink, grime in the toilet, no shower curtain. There were no bed sheets, no pillow cases. Dirt all over the floor. Smelled like a 12 pack of cigarettes. Window was wide open when I walked in. Genuinely the grossest hotel I have ever seen.

Room was very nice and clean, and the staff were very understanding and kind. Been out second time staying at Woodspring suites and so far we are loving the hotel.

Waited 15 mins in the Lobby to get checked in. Bed coverings had stains and the bathroom towels had brown spots and stain. The other guest were noisy throughout the night. I believe the young lady at the front seat was asleep or preoccupied and that’s why our wait to check in took the time it did.

The front desk staff, specifically Ms Dairy, was super helpful.

when i arive to the hotel the desk was unattended and somebody came like 10min after the room was ok it doesnt have shampoo i have to ask the recepcionist if i can have to take a shower !

Front desk was great as well as our room. Will definitely stay again