Hotel Xenia, Autograph Collection

Excellent service and friendly Italian staff at the front desk

This is a nice hotel with updated facilities and a wonderful location in Kensington. The rooms are painfully small, but the magic of this place is in its staff. In particular, enter the breakfast manager and his team, a loquacious Italian mâitre able to make all guests feel welcomed and at home. It was a rainy weekend, but we sure started our day with a boost of energy!

Super charming hotel, located at the beautiful upscale Kensington area This hotel is perfect, an amazing customer service! The location is perfect walking distance from parks, restaurants and shops and the charming streets at Kensington

Fantastic boutique hotel in the heart of Kensington. Easy walk to Earls Court, Kensington gardens and several tube stops. The staff here is amazingly friendly and went out of there way to welcome me. Would definitely stay here again. Thanks Hotel Xenia!

The friendly staff and emphasis on customer service made this one of my most pleasant hotel stays ever. When I came in (from the rain) and had to wait in the lobby a short while, I was offered "something from the restaurant." I chose sparkling water, though I am fairly sure I could have gotten something stronger. Whenever I returned to the hotel, I was always greeted directly and with a smile. I left my suitcase there while I traveled around England for a few days with a smaller bag. Upon my return, the suitcase was brought to my room before I asked for it. These are some examples of the excellent customer service. Because of my Marriott status, I was upgraded to a slightly larger room. It had a desk with chair and a small sofa. It was fine for me traveling alone, and I think it would have been satisfactory, if cozy, for two people. The closet was large enough to hold quite a few items on hangars, but there was no dresser or place to store other clothes. The buffet breakfast was one of the best I've experienced. I wanted to eat much more than I was able to, especially the baked goods. The service was excellent and the staff kept everything stocked. The hotel was modern and clean. I hope I have an opportunity to return there.

My husband and I stayed at Xenia Hotel for a weekend getaway for and it was amazing. Iryne at reception gave us the warmest welcome, Pamela at the bar, very professional and efficient. Breakfast in the morning was in the best setting, sun was shining over the Terazza with a great buffet display, good coffee and the best hosting skills from Albino, he is an amazing asset to the company. I highly recommend this hotel, very central with great connections, close to a lot of sights, the only down side is the size if the room, but none the less, the staff make you go there over and over.

This is truly a lovely hotel located in Kensington, only about a 10 minute walk from two Tube stations, so easy access to public transport. I have stayed here a couple times for both business and leisure, and the staff is always so friendly and it really has that true British charm that you read and hear about. The onsite La Terrezza restaurant is delicious, and the bar is a nice place to relax with a drink, especially when they have the piano player. Can't wait to visit again!

Was here on business Excellent reception staff Breakfast staff also great Breakfast was excellent Room was tiny but clean and comfy bed Water was nice and hot Close to Gloucester rd tube Close to sainsbury Complimentary entry to David loyd health