Firstly, the soundproofing is terrible. You can clearly hear conversations in the hallway and it's enough to wake you up.
Secondly, there's a strong smell of smoke in the hallway, which is completely baffling.
Thirdly, my child wasn't feeling well and couldn't come down for breakfast. The staff were very rigid, saying we couldn't take food away. When I asked what we should do since my child couldn't come down, they said it wasn't their problem, they were 'low-level staff' and couldn't do anything about it.
Fourthly, after hanging up a call (whether it was a guest or another employee, I'm not sure), the kind lady at the front desk proceeded to swear about the person on the phone right in front of me.
Fifthly, back to the breakfast area, when the steamed buns ran out, they weren't refilled, they just said they were gone. Same for the tofu pudding, once it was gone, they said there was no more.
Sixthly, the kettle in the room wasn't heating up properly. I called for someone to come and check it, but no one showed up after more than ten minutes. When I called again, the operator, though polite, had an equally cold and arrogant attitude, saying, 'I've already prompted them. I don't know when they'll come. Okay, goodbye.'
I've stayed in many hotels, big and small, but it's rare to encounter such poor service. I suggest the hotel management visit the Greentown Hotel in Qiandao Lake to learn what good service is all about. But then again, if this hotel is a dominant player in the local area and doesn't lack guests, then just disregard my comments.
I originally booked for two nights, but ended up canceling the second night after breakfast on the first day. All in all, extremely disappointing!
Service: Very poor
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