Novotel Paris Rueil-Malmaison Reviews

It's conveniently located close to the station, and there are bakeries and fast-food places nearby. After checking in, I was shown to a room right in front of the elevator. I asked to switch rooms, but they made me wait an hour.

We had a wonderful stay at this hotel, the staff was very friendly and helpful. The breakfast was excellent with a variety of fresh made food. The location was great, 5 mins walk to the RER, easy connection to central Paris. We love the local area, nice quiet and safe. Will def visit again.

The room was quite spacious. Transport links are convenient, with La Défense just 4 stops (around 9 minutes) away. There's a supermarket right nearby, and a short walk further to the riverside reveals a good selection of restaurants that get quite lively in the evenings.

We had a very distressing experience during our recent stay at Novotel Paris Rueil-Malmaison. On the night of our arrival, the lock on our hotel room door broke, trapping all of our belongings inside. Despite repeated requests for assistance, the hotel failed to resolve the issue until 4:30 AM. This created a major problem for our family. I had to wait until the middle of the night to change my contact lenses and take my medication, which had been locked in the room. We were traveling with children, and one of them had to be woken up at 6:00 AM to shower and change clothes before our scheduled activities—after an almost sleepless night. We received no meaningful apology or real compensation from the hotel. The night manager told us that a free breakfast and €40 worth of points was “the best they could do.” We ended up canceling all of our plans for the following day because we were simply too exhausted. The staff showed little empathy or urgency throughout the incident. The lack of basic service and care was truly disappointing. The only positive part of this experience was the excellent customer support from Trip.com, who stepped in to help and eventually issued us credits equal to the value of a refund. Unfortunately, the hotel itself failed to take real responsibility.

Nice neighbourhood and local restaurants, close proximity to train station. Parking is bit tricky!!!

Trip was excellent. Hotal is on excellent location close to metro . It's direct train to disneyland. Good service in the hotel. Happy to stay there 😊

The hotel staff we’re so friendly and the hotel was very clean.

Good value for money and a good location not far from the Arc de Triomphe. Welcoming and helpful staff.

The accommodation has a great location, only 10 kilometers from the city center, and the price is reasonable. The breakfast is good, with a wide variety of options, and the rooms are clean. Complimentary sparkling water is available at the front desk.

The room was clean, and it was quite convenient to get around.

Great! First-class service and a very comfortable accommodation experience

Nice room facilities, very convenient transportation

Very close to the train to the Arc de Triomphe stations, good cleanliness

The price has not increased much. Clean and quiet.