Trivelles Waterhall Country Gatwick Hotel & Airport Parking

Trivelles Waterhall Country Gatwick Hotel & Airport Parking Reviews

Trivelles Waterhall Country Gatwick Hotel & Airport Parking

Prestwood Lane, Rusper, RH11 0LA, United KingdomView Hotel Details
Trivelles Waterhall Country Gatwick Hotel & Airport Parking
Trivelles Waterhall Country Gatwick Hotel & Airport ParkingTrivelles Waterhall Country Gatwick Hotel & Airport ParkingTrivelles Waterhall Country Gatwick Hotel & Airport Parking
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Trivelles Waterhall Country Gatwick Hotel & Airport Parking Guest Reviews

3.4/5
85 review
Verified reviews
Location3.4
Amenities3.4
Service3.4
Cleanliness3.4
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All reviews(85)
Positive reviews(5)
Reviews with photos/video(1)
Jasmine Chen Yar Li
Single Room
Stayed in Mar 2024
Solo travelers
5 review
3.5/5
Posted on Apr 3, 2024
Made a last minute booking to stay the night after touching down in Gatwick at night with a migraineq, not knowing how isolated the place was. Its was dark and eerily quiet to get to, room was without heating and the hot water kettle was rusty and peeling. Still for the price, a very decent place to near the airport that offers a phone to directly call for United cars shuttl
Response from Property: Thank you for your detailed review. We’re glad you found our location convenient for the airport and appreciated the value for the price. However, we're sorry to hear about the issues you faced with the heating and kettle. Your feedback helps us improve, and we’ll address these concerns right away. We hope you felt better after your rest, and we appreciate your understanding.
James Knappett (Aviation)
Single Room
Stayed in Apr 2023
Business travelers
1 review
4.5/5
Great
Posted on Apr 17, 2023
Brilliant little place had the basics not much else but nice clean bed to sleep and nice view of the approaching aircraft at Gatwick. Little bit of mold in the shower but not so bad it was the end of the world. Nice and friendly staff and tea and coffee provided.
Response from Property: Thank you for your feedback! We're glad to hear you enjoyed the view and found the bed comfortable. We apologize for the mould in the shower and will address it immediately. It's great to know our staff made you feel welcome. We hope to see you again soon!
VIJAY ANAND
Single Room
Stayed in Apr 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Apr 25, 2024
Service is good. I was unlucky because of the bad weather, so the internet did not work and I could not open the room with my card. I was able to enter my room with the help of the employee. This took a while to get resolved. Great bed.
Original TextTranslated by Google
Response from Property: Thank you for your review! We’re glad you enjoyed the surroundings and found the bed comfortable. We apologize for the inconvenience with the internet and key card issue, and we appreciate your patience as our staff worked to resolve it. We’ll work on improving our service to ensure a smoother experience in the future. Thanks again for staying with us!
Anonymous User
Suite with Garden View
Stayed in Jul 2022
Family
2 review
4.2/5
Very Good
Posted on Sep 19, 2022
Nice hotel, suitable for leisure vacation, camping and horseback riding
Original TextTranslated by Google
Response from Property: 感謝您的好評！很高興您喜歡我們的酒店和活動。期待再次歡迎您光臨！Thank you for the great review! We're glad you enjoyed your stay and activities. We look forward to welcoming you back!