Guest User
November 29, 2023
This was my unforgettable experience, the hotel management is very poor, the room that we booked was not the same that we got, the pictures on the website are misleading. when we arrived at the hotel, we were asked to pay cash in advance for the 4 days that we plan to stay, luckily, we had cash with us, when we saw the room, we could not stay in the same room as the room cleanness was not to the standard, we changed the room with an extra payment, without any receipt. The cabin was leaking from the bottom of the cabin, not caring about the cleaning the room, they have cleaned twice during our 4 days stays, the complete room smell of shisha and odor smell. for breakfast you only get two eggs and loaf of bread, that is it. we wanted to talk to manager to give the feedback, unfortunately the manager does not have mobile phone, this is what we have been told, there was no electricity twice during our stay, we request to check out early than planned but they have refused to get our payment back, no customer focus. no security guard in the night and there no gate at the hotel entrance.