Hotels in Rye with Swimming Pools

Booked a King Deluxe Suite and called the property to ensure it is at ground level with a walk in shower, instead of a spa bath due to a disability and a kid. All was confirmed along with late check out at 11 am. We arrive at the property and low and behold, the room allocated was an upstair room, and was told there are no notes there on the booking and we cannot be allocated a room downstairs.  The receptionist said she might know who we spoke to, but unfortunately they are no longer attached to the hotel. How convenient. More over, we were told there is an issue they are having with bookings with booking.com.   The worst part was she was now trying to put us up in a tiny cooped up room above the reception/pub, which was across the main hotel and smaller, saying there was an elevator, which I refused. Ended up staying in the room originally allocated upstairs, with unwashed sticky cutlery, because I could manage the stairs on the day and didn't want to ruin the much awaited holiday after the long lock down.  The situation was handled poorly and the receptionist never once was empathetic or apologetic about the mistake occured from their side and just kept blaming the lack of notes. Unprofessional, rude and sneaky! Didn't even bother to ask about the late check out, coz we were sure there would be no notes.  Tip: Get any special requests via email so you have it in writing, coz they are going to blatantly deny every word confirmed over the phone

With a stay at Weeroona in Melbourne (Rye), you'll be within a 5-minute drive of Peninsula Hot Springs and Alba Thermal Springs and Spa. This luxury bed & breakfast is 1.4 mi (2.3 km) from The Dunes Golf Links and 1.6 mi (2.6 km) from Rye Beach.Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this bed & breakfast include complimentary wireless internet access, an arcade/game room, and tour/ticket assistance.A complimentary full breakfast is served daily from 8:30 AM to 10 AM.Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 5 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Rooms have private balconies. 32-inch flat-screen televisions with DVD players are provided for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

The hotel is close to the wheel pier, in the center of the town, and it takes about ten minutes to walk to the bay pier in the town. The sanitation and facilities of the hotel are very good. There are all kinds of things in the kitchen, with salt and pepper. The range hood is directly outside the ceiling, so there is no smell of food in the room, so the sanitary environment is good. The service aunt was patient and took me to explain where the car was parked, where the room was, how to call if there was anything, and tried to dial the phone until you understood.