The Sterling Hotel

The room itself was gorgeous and spacious, however there were visible stains on the couch. My main concern though, was the lack of attention at all from the staff. Even during hours in which they were supposed to be there (presumably 9:30-4:30), they were gone from the front desk and not answering messages. To preface, they said to message a specific number for anything we needed in addition to another number we could call. My friend who was staying with me messaged on a Wednesday for towels as we felt we needed more than what they had given, and we never received a response. On Thursday I messaged at 2:50p, over an hour before they were supposed to leave, and never got a response until I sent “hello??” hours later. By then it was after those hours so they were definitely off the property, and we could only get one extra bath towel and a couple extra hand towels they had out in the hallway. It was just an extremely disappointing experience for booking what was supposed to be the best room in the hotel. Other than the lack of staff to help, the place was clean and comfortable. Would stay again as long as I prepared by bringing some of my own towels.

Overall, hotel stay was nice. Feel like the property could use a little refresh. Walls are dinged, carpet is worn and not very clean. Sink in bathroom of room 200 was leaking. Water is such a huge concern in CA that I felt this reflected poorly on the overall maintenance of the property.

I recently stayed at this hotel and had a generally pleasant experience. The staff were very friendly and welcoming, which made check-in and the overall stay feel comfortable. The room itself was beautiful and extremely spacious. The bathroom was beautiful as well, the jacuzzi tub was amazing! There was even a walk in closet! However, there were a few issues that took away from the experience. When I went to use the shower, I noticed leftover soap and a partially used mini shampoo bottle inside of the shower, which made it seem like the shower hadn’t been fully cleaned. The shampoo, conditioner, and body wash bottles in the shower were empty, but the hotel does provide little tubes of each with more in the hall if needed. Additionally, one of the shower heads and the detachable spray head were not functioning properly. The WiFi was also spotty which honestly wasn’t too bad because we were out most of the time. Overall, the hotel has great potential with its friendly staff and beautiful rooms, but attention to detail with cleanliness and maintenance would really improve the stay. That being said I would definitely come stay again!

Nice place but key card reader has issues was stuck outside for 15 minutes with no one at front desk. There was a light that would blink on and off all night was very frustrating.

The bathroom in 302 could use an update. It was extremely difficult to get in the tub and the water nozzle is very low.

We stay at The Sterling once a year. This may be the last time we do so. The main issue was the shower/tub. The main shower head would only dispense cold water. We had to use the small body shower head to clean. The water would not drain from the tub. We had multiple people staying in our room. After 2 showers, we had half a tub full of dirty water so the rest of our guests were unable to shower. The volume on the remote for the tv also did not work. The only time we saw a person at the front desk was when we checked in. I don’t know if they’re trying to save money or what but they need to staff the front desk. Was not a pleasant experience and I really hate to say it!

Wifi was unstable the entire stay and I was there for a business trip. Cleanliness is average, the rooms are average and the property itself is well located but its old and has no amenities.

The Sterling Hotel was a great little historical place to stay. The room (Dukes Sweet) was very spacious and clean. We only stayed for one night and everything was great for our stay. Very private but I believe that’s the way the Hotel is designed. Minimal staff.

Water pressure was terrible. Water was either scalding or cold no in betwween. Mattress was old and lumpy.