Hilton Sacramento Arden West

The hotel was clean; the location was central with easy access to the freeways. The food was really good, and the service was excellent.

staff was excellent except the hispanic balding guy with mustache @ the bar worse experience customer service with him stayed here too days everyone else was brilliant if it was not for him and his poor service and attitude this would been 5 stars in my opinion

Dirty room, rust stains in shower, shower didn’t drain, sink needed cleaning with pumice stone because it was great and not white, grimy carpet. Bed was comfortable and staff was ok at check in. Spa out of service. No security with parking. Honestly the second worst hotel I have stayed in and price did not reflect the lack of quality. If I wasn’t so exhausted I might have tried to find another hotel.

Lady at the front desk I forgot her name was such a sweet heart my phone died and I had to go charge it she was patient and understanding.

I booked this hotel because the photos online looked really nice, but in person it didn’t really match the pictures. It honestly felt like the photos had been heavily enhanced or even AI-generated. When we first walked into the hotel there was a strange smell in the lobby, kind of like body odor. Our room was on the 6th floor with a king bed for my husband and me and a sofa bed for my 17-year-old son. The room smelled musty, like it had been closed up for a long time. We opened the sofa bed and the mattress was extremely thin—I could feel the springs. In the closet there was only one sheet and a very rough blanket with holes. The mattress only had a protective cover. While I was on hold with the front desk asking to switch rooms, I noticed black mold on the ceiling in the corner of the room and also in the bathroom, which probably explained the smell. At first they said they were fully booked, but after I mentioned the mold they suddenly had other rooms available. We moved to a room on the 3rd floor that smelled much cleaner. The building seems older and although it may have been remodeled, it still has outdated features like popcorn ceilings and bathrooms without exhaust fans. It didn’t feel worth the price. For a little more money you can find newer hotels in downtown Sacramento. I booked this place partly because it advertised a pool and hot tub, but the hot tub was completely empty. Because of the mold situation, I didn’t even feel comfortable trying the breakfast.

The room was not clean upon arrival. One of the beds had dirty sheets that clearly had not been changed from the previous guest. We called the front desk, but they said no one was available to come change the bedding. As a result, we were forced to all sleep in one bed. Because of this and the lack of concern shown by the front desk when we reported the issue, we were extremely disappointed and decided to check out early. The staff did not seem to care or offer a solution.

The stay at the hotel was FABULOUS!! We really enjoyed our stay and we definitely will be back.

Very clean and spacious room, courteous staff, and convenient location (Arden Fair is just a couple blocks away). Would have been perfect if they had more kid-friendly amenities.

Skipped breakfast, but on NYE the only restaurant didn't open until 5pm. Had to leave after checking in to eat. Limited hours for room service too.