SureStay Plus Hotel by Best Western Hotels in Sacramento

I really enjoyed my stay! Even though my stay was only for a night, I felt like The Exchange had everything I needed. The front desk was super helpful when calling my car from valet

Traumatizing experience do not stay Who likes to be woken up at 6:30 in the morning? How about being woken up by the sound of your door opening? We’ll that’s what happened to me on Oct 17. At 6:30am I am woken up by the sound of my hotel door opening. I sprint towards the door to slam it on the intruder and look through the peephole to watch the intruder scurry away with a cart of some sort. After calling the front desk, they said it was a “maintenance man.” What? Why? Also, why would the maintenance man run away down the hall? Though I was furious l, I was equally tired. Without a deadbolt, I resorted to pushing furniture against the door to feel safe. I felt like a kid practicing for what to do in a school shooting. Fast forward to 10:30am. At checkout, I explained that someone came in my room, unannounced at 6:30. All I was given was “the maintenance guy made a mistake and went in your room.” No empathy. No sorry. No anything. I will never stay at this place ever again. The experience was horrible. The staff lacked empathy and responsibility for their actions. Don’t stay here.

My husband & I recently stayed overnight to see KISS at the Aftershock Festival at Discovery Park. We were very pleased. The Hotel is clean, modern & bright. Hotel is next to the Freeway but we hardly noticed any noise. The complimentary breakfast was good, something for everyone, fresh fruit, toast, bagels, cereal, eggs, potatoes, sausage, make your own waffle station, juice & coffee. We felt very safe as it is near an industrial area and we noticed a few unhoused individuals nearby. The property is fenced & gated. You must scan your room key at the front door to enter the Hotel at night. They also have a security guard from 6pm-6am. There was a nice looking pool but we didn't get a chance to use it. The only downside was there's no food/restaurants nearby and they do charge for parking, $8.50/night, but that's not bad. They do offer snacks & beverages for purchase in the Lobby and there's always UberEats. Another Hotel is being built nextdoor, so maybe a few food places will be built in the future. We will definitely stay again. Farrah & Lorena at the front desk were awesome. The were very welcoming, friendly and answered all our questions regarding ordering an Uber, parking & breakfast hours.

The people that woork here are very nice.The rooms are clean and spacious.Its very quiet you don't have people hanging outside be loud.The beds are very comfortable.If you need anything towels or toilet papervafter hours they will gladly give you themThe price is resonable so i would recommend this hotel.Its alot better than any other hotel around this area.Its close to the freeway so it makes it easy to commute where you need to get.

Great place to stay if going to the eye doctor very close to them and railys in walking distance has very good breakfast in the am

The hotel breakfast will start at 8:30, because it is necessary to hurry, so if you don't eat, the meal coupon will be wasted. The hotel offers free coffee and tastes good. I was overcharged at the time of check-in. Fortunately, I found out in time that the money was returned and the front desk was too unprofessional.

I was in town for a conference at this hotel and decided to stay here for convenience. Front desk staff were, for the most part, delightful for the entire four nights I stayed. My room was spacious with a semi decent view and a mini terrace, though the door didn’t actually open more than a few inches, so one couldn’t avail of the terrace itself… that being said, it was nice to be able to get fresh air into the room! The TV in the room was huge and I am always grateful for a mini fridge, though I couldn’t get this one very cold. One thing that did leave a lot to be desired was the general cleanliness of my room, which I will give 3/5. The vacuuming was very poor (there were remnants of a previous guest’s food on the floor) and layers of heavy dust in the bathroom. It could definitely do with a deep clean! I also used the guest microwaves in the lobby on several occasions — both were filthy with splattered food (gross) and neither had a turntable. Another disappointment was one staff member (who was in the middle of training a new front desk member) — everyone was lovely except for her, when I asked the possibility of a late checkout on my final day. Her response was curt and quite rude: “I can’t tell you if you can or cannot get a late checkout. You have to understand our housekeeping needs and availability. You have to understand there are a lot of guests who will probably be asking the same thing…”. Coming from a customer service background myself, one should NEVER tell a guest what they “need to understand” — there are far better ways to explain this. She also never once said anything along the lines of “I’m sorry, this might not be possible” … it was just poor customer service, which was a shame. This aside, the hotel was very quiet and I slept well (and deeply) each night. Oh, and I got locked out of my room on the day I was checking out — it turns out the battery had died in my door lock, so the front desk staff had to call security, who then called maintenance. Thankfully, I didn’t have to wait too long and both security and maintenance were super fabulous and quick to fix the issue. PS If you do decide to stay here, I hope you get as much of a giggle out of the elevator constantly saying “going down” as I did! :) PPS Location was excellent!

This is the worst Marriott hotel I have ever stayed in. It is in a good location, not far from the airport and the California Capitol, but the service is extremely poor and the attitude is stubborn. No breakfast will be provided during the epidemic. I will not inform you about other Marriott hotels I have stayed in. There is no breakfast dine-in, but breakfast package is provided.