Courtyard Paris Saint Denis Reviews

Hotel location is ok but not great. Easy access to metro Hotel cleanliness is ok

I was a bit desapointed, the room was not prepared and no blanket for the second bed. I had to request it then i got a dirty one. I had to go back to the reception to have a new clean one.

Friendly service, good location, the first choice for urban tourism!

Average facilities, average service

I was very satisfied with the neat condition of the room. You cleaned the shower room and bedding so well that I would like to visit the Courtyard again on my next visit.

Very satisfied, very good location

Not very clean room not correct change of room and the room had problems two changes

Welcome and personal In the top

I recently had the worst experience ever at the Courtyard Marriott Paris Saint Denis. I strongly advise against booking here. I encountered the most unprofessional front desk agent, Nagy. At 10:30 PM, I requested two toothbrushes, water, and slippers through the Bonvoy app. I followed up at 11:30 PM and was told water was available but not slippers, which I accepted. Despite further follow-ups at 12:00 AM and 12:45 AM, I received no response. Being pregnant and extremely thirsty, I eventually had to order water through UberEats, which arrived at 1:15 AM, forcing me to go down to the lobby. There, I met Nagy, who turned out to be the one handling my chat requests. When I suggested he should inform guests if their requests can't be met, he raised his voice and stated I had only paid 150 euros and that water was not included. When I pointed out he had confirmed water was available but not slippers, he calmed down briefly before raising his voice again, insinuating that the service should match the payment. Despite staying at many Marriott hotels, this is the first time I’ve experienced such terrible service. It’s not about how much you pay but the commitment to service that was promised. Nagy is completely unfit for his position. Avoid HIM at all costs.

The hotel was fine but I was charged twice for my 14 day stay. Courtyard St. Denis has not refunded my money in six months - legal action now!

In a pinch, we had to rearrange our plans and needed to stay an extra night in Paris, but we had no reservation anywhere. If you are a Marriott Bonvoy points member, this courtyard by Marriott hotel is only 15,000 points per night. It was really worth it. All we needed was Q a clean room and a place to sleep overnight and this definitely filled that need. The hotel is less than a 10 minute walk from a metro station so that is also very convenient. It is basic, and what appears to be in mostly a business and somewhat residential area.

Courtyard Saint Denis strive towards providing customers with the best possible experience, in my case I had an issue which Basma (operation & revenue supervisor) helped me to fix. This is exactly the experience Courtyard Sain Denis is empowering in us the guest. This experience has ensured that as a guests when leaving with full satisfaction that I will come back. One of the most powerful tools that every hotel should have at its disposal is the ability to quickly and effectively address any issues that their guests may encounter. Courtyard Saint Denis by providing their staff with the autonomy and support needed to resolve these issues in real-time and to the satisfaction of their guests, we can greatly increase the likelihood of repeat business. Remember to listen actively, empathize with their situation, and offer timely solutions. This can make all the difference in resolving a situation and in making the customer feel valued. Your efforts in empowering your guest service and personalizing their experiences will go a long way in ensuring that your customers come back. Thank you for your ongoing dedication and commitment to excellence.

Third time i stayed at this hotel. Each time it gets worse. I stay because of convenience but will no longer put up with it. An empty hotel with an employee advising that i need to wait 15 minutes to get a simple drink from the bar whilst they sit in the office dojng nothing is crazy. By the way i am staying 100+ nights per year in marriott hotels.

No recognition of bonvoy status. No replies to any messages through the bonvoy app. No points applied after stay. Room not cleaned. Rude and unhelpful reception staff. The cleaner came in to leave towels but left everything else as was - after asking to clean the room. There’s not much I can say about the hotel only that it’s terrible. Don’t stay here. They are so unhelpful and rude. We must have made ten requests at different points throughout our stay and everything was ignored.