My husband being on a long trip, we booked from September 23 to 27, 2024 via Booking, for a total amount of €260 payable midweek. However, in the evening we had a direct debit of €250, followed by a call from the establishment telling us that there had been an internet glitch and that this direct debit would be followed by a new direct debit on Thursday of €200. That is a total of €550 for the week instead of the €260 planned by Booking!!!! This contact then told us that it was that or nothing, that if we were not happy we would cancel and that is what she did. As a result, my partner found himself with a place to sleep!!! UNACCEPTABLE!!!! I think that this establishment favored a rental over another customer who did not go through Booking and who necessarily paid the full price for this rental. In summary, after having reserved and having a Booking reservation number and a confirmation, Pierre et Vacance clearly excluded us, the little people, to the detriment of a reservation that was more interesting for their margin!!! I am outraged by this disgusting behavior or is it just profit, profit, profit!!!! I am going to inform Booking right away. It is disgusting
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