Hotel Indigo ST. LOUIS - DOWNTOWN by IHG

Proximity to event centers was good. However, lack of parking and misrepresentation of free breakfast was disappointing. Room was not very clean and in need of some minor repairs (towel bar was not fully attached, shower stall was dirty). Air conditioning did not work well at all.

Staff was excellent. Everyone was super friendly and accommodating. Excellent walking distance to the convention center and the arch. My room was cleaned daily and they also did an excellent job doing just that.

The customer service was fantastic. Very nice and friendly. I just wish the rooms matched. Our first room we were given always very small. The tv did not work and my husband was stuck in the bathroom for 15 minutes due to the door jamming. He had to run and shoulder the door multiple times in order for it to open (and my husband is a strong bulky guy). The second room they switched us to was bigger but it was dirty. The shower had hair on the floor and walls. The bed had yellow stains on the shirt, and the floors had visible dirt. We cut our stay short. The front desk were very understanding and kind and offered solutions but after 2 room switch it was enough for us. They did refund us back some of our money without being asked. I will not be returning and do not recommend.

The staff was helpful and cleaned the room when asked. They provided plenty of toiletries. The room was small, but comfortable.

Staff was good. Room was small but clean. Hot water could have been hotter. OK for me but not for wife. Pay to park or park on street.

Room was clean and staff was very nice! However, no heat in lobby area during our stay so breakfast wasn't enjoyable. And the hotel has no parking. You have to park down the block in a garage and walk.

Staff was amazing! Rooms were beautiful! Close to Gateway Arch National Park!

The young lady at the front desk was friendly and nice. Check in was smooth and the room was nice and clean we had a city view