Aloft St. Louis Central West End

Overall experience was terrible and I would not recommend this hotel. Parking - the hotel needs to advise on their website and in their policy that parking in the lot by the hotel is $25 per night. Or, you have to pay to park on the street. Parking on the street is free on The Weeknd’s. Customer service was poor. We initially booked 9/5 to 9/7 but realized we needed to check in a day earlier. So, I contacted the hotel Monday 9/1 and asked if we can change our check in day to Thursday 9/4. I spoke to Michelle and she confirmed with me more than once that our reservation had been successfully changed to 9/4 through 9/7. I was even charged the additional fee for adding on the extra night. However, this was not the case. On Saturday 9/6 staff kept knocking on our door saying it was time to check it out. We were confused so we called the front desk. They told us their system showed we were due to check out on the 6th. I politely tried to explain the above to the staff member. She stated it was best for me to go downstairs and talk to the supervisor on duty. The supervisor on duty was not understanding and gave me a BS excuse about the system moving the dates back to 9/4-9/6 because my original reservation was only for two nights. I told her “so we’re being kicked out because your employee doesn’t know how to read a computer screen??” I even explained to her that Michelle confirmed more than once that we were booked from 9/4 - 9/7 and that we were charged for the additional day. She tried to tell me that was the incidental hold. I told her that wasn’t the case because Michelle told me the incidental hold was a flat $75. Well that was a lie. Michelle even told me on the phone that she was new and had kept putting me on hold to ask for assistance. I should’ve asked for someone else to assist with the reservation change but I decided to put my trust in Michelle. The supervisor did not try to remedy the situation and said our only options were to pay $300 for another night or leave. We decided to leave and book another room and they only gave us 15 minutes to gather our things. This was absolutely unacceptable and the worst experience ever. As we were 7 hours from home and had to spend $200 on a room at another hotel. NEVER EVER EVER BOOK HERE!

Friendly and helpful front desk. Comfortable room on top floor. Large comfortable shared lounge and games area if wanted for a group. Convenient location to universities and train station or town amenities by car or walking. Unfortunately, there is no on-site parking, but you can get advice for where in the city to park.

It was beautiful. The lobby was cute with art! The room was spacious. The toilet and shower were separate!

Large room. Comfortable beds. Friendly staff. Clean facility.

A nice stay however the valet service charged us for 4 days when we were only there for 2 days. I got the receipt in my email 2 days later. Property is nice and close enough to the busier parts of the city.

The rooms were clean and staff was helpful. However hotel doesn’t live up to Marriott standards. I booked the hotel for visiting professionals. When I checked ahead, coffee carafes were empty by 10 am. My guests complained of low water pressure and spotty service eg not having enough coffee cups in the room. Not having free break fast is a disadvantage. Parking is expensive

Great central location to all the areas of St. Louis we wanted to visit on our family trip. Really great property to spend with family and friends.

The front desk staff was unable to answer any of my questions regarding the hotel guest parking and instead provided incorrect information, which was a very unprofessional response.