Guest User
September 16, 2023
The location was perfect. The room was clean and bathroom facilities good. My friend and I got given two rooms on the top floor , it was difficult for us to climb the stairs with our luggage , the lift was not working . We went out for lovely dinner , to our surprise we found out there was a roof top bar above us with loud music and crowds of people partying . When the music finally stopped and the bar emptied we fell asleep . There was then a fire evacuation , this can't be helped I know , we stood outside with all other guests , no staff came out to let us know what was happening . Eventually one of the guests went inside and found out it was ok to go back to bed. We asked for a part refund for the loud music and no sleep in the morning , the staff just said ok ??? I wrote to them when I got back home , they have ignored my request for part of my room cost