Kyriad Vernon ST Marcel

What I can't understand is how the National Ministry of Tourism inspector renewed its 3-star status as recently as 2022! We didn't use the restaurant facilities at all so can't comment on them, but our room and no doubt all the others are long overdue for a refurbishment. To say that it is 'tired' is an understatement. The carpet had been badly mended at the bathroom entrance - photo attached, the desk surface was quite badly damaged, the chair and stool were too high to be able to sit at the desk, the curtain was hanging with two of the hooks unconnected, in short, it wasn't a good place to stay. I fixed the curtains, it wasn't hard. On the plus side, the chambermaid did a good job every day in changing the towels and bath mat and making our bed, the water was hot and the shower pressure was fine. The free wifi was the best of our holiday stay. On arrival, there was no kettle or coffee maker which is standard in hotels of any class these days in the UK. There is no lift to the hotel and as far as I could see, the rooms have no smoke sensors. Seriously, the 2-star Holiday Inn Express we stayed in at Folkestone was so far superior to this Kyriad, it beggars belief. The information for guests in the room invites you to 'Make yourself at Home' and offers a "Courtesy Tray" - a 'hot drink accompanied by a French-made sweet' and a "Free bottle of water to refresh yourself after your journey" - photo attached. I went to reception and showed them the info and they seemed surprised. They told me to return to my room and they would bring it to us. It consisted of a couple of paper cups, a small selection of coffee sachets and tea bags, sugar and two wrapped small biscuits, a classic case of over-promising and under-delivering. But they did bring a kettle which they left with us for the rest of our stay, but we're still waiting for the bottles of water. Oh, and the lady who came from the restaurant area when I rang the bell on our arrival was totally unsmiling and obviously couldn't wait to get back to having a social time with her colleagues. Thankfully, other members of staff were more courteous and friendly.

Good location as there are limited options in the area. The hotel is basic at best. Small windows, tiny in wall cooling unit, one power plug for entire room, mismatched pillows of uncertain history. Dry wall patches and old mismatched and dinged up furniture. A metal stool is the only chair in the room. For a single woman traveler it’s unnerving that it’s a physical key which could easily be copied. I do think it’s clean which is a plus. The breakfast and dinner room are actually quite nice although both did not eat in them. Staff does not speak English and there are no elevators to reach the second floor rooms. All in all it’s a “hard pass,” and I’d look elsewhere for more than a nights stay.