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Holiday Inn Sydney St Marys, an IHG Hotel
4.4/592 Reviews
I’m usually a very tolerant reviewer and I understand that hotels are short staffed at the moment. So this is more of a comment on the Holiday Inn management than the staff here….. Check in took ages. I’m a diamond member and it wasn’t acknowledged (no problem). There was no comment on whether I wanted points or a drink (turns out I got points). My colleague was given a room full of someone else’s possessions. And when he came back down to reception was told ‘that’s definitely your room’. Like he was lying !! I ordered room service. After an hour I called to check it was coming, and was told it was on its way. It arrived 20 minutes later (stone cold) so I said ‘never mind, send it back for reheating’. Then I got a call to say the kitchen was closed so it wasn’t possible, and did I still want it. None of this is life threatening, but will I book here again ? Never !!! Will I recommend it ? Never !! Do yourself a favour and book somewhere else !!!!!!

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