"I had a wonderful experience and go there on a regular basis because not only is it a lovely hotel but, the staff are exceptional from the management, reception all the way down to the cleaning staff who are so friendly and helpful. Sarah, Rachel,Di,Jack, Katie,Susan and Katrina are just fantastic and the hotel is a better place with them there. They are always smiling and will try to help you in any way they can. A special mention to Sarah the Manager an absolute diamond of a manager and if I have any issues they are always taken care of and Jack as well always there at reception with a smile on his face, nothing is to much trouble, also a mention to Emma part of the cleaning team, always smiling and ready to help whenever needed and always willing to go out of her way to help. Also the Restaurant staff once again so helpful, the food is fantastic and they make my experience every time just the best and it’s a pleasure to come back. Truely fantastic Hotel with just the best staff ever."

"Before I start the review, I will say the heat wave was not helping matters, that being said, it only exaggerated problems, not caused them.... We turned up for our pre-booked early check-in, waited over 30 minutes to start the check-in process to be asked if we would "wait a bit" as the cleaners hadn't started until 10, to say we weren't convinced about how long 'a bit' was going to be was an undertstatement... So after saying we'd want the charge for early check-in removed, suddenly a room was located (the miracle of it). We were warned about how the window was open, curtains closed, fan was turned on, so clearly no A/C which given the price was a joke. We dropped our things off and headed off to the festival as planned. On returning later that evening, where the outside temperature had dropped significantly and there was a pleasant reasonable breeze, we walked into an oven, the second we enetered the hotel, with each phase getting hotter finishing in the room. This wasn't a complete shock, and we hoped that as the night went on, the room would cool down as the window was open and the fan blowing, it made no difference. Between that and the mattress in dire need of replacement, sleep was just a dream... The biggest shock was the temperature of the bathroom in the morning, we are pretty sure the towel radiator had been on given how warm the towel that had been on it was. Clearly not helping things. If you have breakfast there, go for the continental, the shortage of staff and it not being a buffet for the full breakfast was a disaster to say the least. In summary very hot, with a shortage of staff who were clearly tired and not incentivised to do more than the minimum, avoid if you can!"