Belmond Grand Hotel Europe Reviews

The service is too bad: especially the female front desk lady with a pointed face and short hair, who was very impatient and laughed at us with her colleagues after the check-in was completed. No handover: It took a while to check in and store the luggage. After returning to the hotel, there was no handover and no inquiry that the check-in had been done, which delayed a long time. Hotel hygiene: The pillows are also relatively old and there are a few stains, etc. There are no other hygiene problems. Advantages: The location is quite convenient and not far from anywhere, especially close to Dribble Blood and Kazan. Most of the hotel staff provide normal service. The front desk also gave perfume when checking out and asked if you need a taxi. If I choose again, I will definitely not stay in a hotel with such poor service and poor feelings. A bad apple spoils the whole pot of porridge.

I like this hotel very much. It is very cost-effective. It is very close to the attractions. The service is very good. The rooms have a sense of palace style. The hotel also has various banquets and performances by professionals. The standard is high. I will choose to stay there next time. It is the best hotel I have stayed in Russia.

The location of the hotel is very convenient. The front desk can speak English and the service attitude is very good. The room is relatively large, the bed is a little small, and glass bottles of mineral water and honey are provided.

The facilities in the room are very new and very textured!!! It is not at all like what I imagined before coming here. Everything has a classic a**osphere. All the service staff are very good. The location is convenient, it is very convenient to go anywhere, and there are subways and buses at the door. I highly recommend this hotel!!! Next time I come to St. Petersburg, I will probably stay here again! The price for 3 consecutive days is much cheaper than that for 1 day. We booked a total of 1960 RMB for 3 consecutive days. Let everyone participate!

Excellent travel experience. I came to St. Petersburg just for this hotel, and it turned out that I was right to choose this hotel! Of course, it also left a deep and beautiful memory for me in St. Petersburg. The hotel is in a great location. It is on Nevsky Prospekt, a five-minute walk to the EUROSPAR supermarket, and the surrounding high-end shopping mall DLT is also within easy reach. The Centennial Bookstore, the Centennial Candy Store, the Kazan Church, the Winter Palace, and the Cathedral of Spilled Blood are all within walking distance. If you are considering a CITY WALK in St. Petersburg, this hotel is definitely a good choice! Check-in at the hotel requires a deposit of 10,000 rubles, a welcome drink will be provided at CHECK IN, and luggage will be delivered to the room by a dedicated person. The layout of the elevator, corridor, and entrance to the room is old money style. The room is clean and all hardware is available! The hotel staff can basically communicate in English without any barriers, and are enthusiastic and patient. It is also worth mentioning the hotel’s breakfast. For the first time, a dedicated person will introduce you to the breakfast, including what are the characteristics of Russia and how to eat it to make it taste better. Unlimited champagne and caviar are available, and an a la carte breakfast menu is available at no extra charge. All in all, this hotel is perfect. Will come again if given the chance.

After staying in a serviced apar**ent for a few days, I checked into a serious European hotel - the bed was really small. Hotel service is still very good

Great hotel! In addition to the excellent location and hotel hardware, the service really adds a lot to this hotel. If the budget is enough, then stay at the Grand Hotel Europe, you will not be disappointed.

The hotel makes people feel comfortable from the moment they check in. Service: Whether it is the front desk or the room service, they really give you a full experience. The consulting service also gives very detailed instructions and guidance, which makes it easier for us to start each journey in St. Petersburg Sanitation: Very clean, the customer service is super nice Environment: Incredibly stunning, the corridors are hung with real oil paintings, and every layout is very carefully

Five points of praise, the hotel with very good service is right on Nevsky Prospekt, very close to the subway station, and convenient transportation. It is family-friendly and you can add an extra bed for free if you bring children. Highly recommended!

The best hotel on this trip, bar none. The front desk spoke good English, there was welcome champagne when checking in, and some said they would give us perfume when we checked out, but we didn't get it. I don't know why, and we clearly booked a higher-end room, but it doesn't matter. The hotel has complete facilities, the food and drinks are first-class, and I think the location is the best, close to all attractions

The hotel is in a convenient location, with many places within walking distance. Our room window could see the Cathedral on Spilled Blood. There are supermarkets, coffee shops and restaurants nearby. Overall it's okay. but! ! ! We stayed at this hotel for a whole week, but the hotel didn't remind us, take the initiative, or ask us whether we needed a proof of residence. As a result, we couldn't check in smoothly when we left St. Petersburg and went to other hotels in other cities. We had to call the hotel later. When I asked about re-issuance, I was always told that it can only be issued on the day of check-in. We have stayed for 7 days. According to the regulations, why can we only open the hotel on the day of check-in and not the day of check-out? Later, the hotel hung up the phone on us and we were completely speechless. I will not choose this hotel again if I go there in the summer.

The location is very good, the breakfast is also good, but the room is a bit small. The occupancy rate is not high and we stayed for three consecutive nights and gave us the smallest room.

The location of the hotel is great, very close to two churches and the Winter Palace, and Nevsky Prospekt is right next door. As a five-star hotel, the price is not expensive, the room is large, and the breakfast is delicious and impeccable.

Very good hotel, good hardware, good service, good hygiene, and very good breakfast. This hotel is recommended by the book "Luxury Travel" and it lives up to its reputation. Recommended to people going to St. Petersburg.