Holiday Inn ST. PETERSBURG WEST by IHG

Hotel located far from the beaches and airport, the hotel staff do not care when you need breakfast ( look always busy) food not good they charge per order.

Not what I was expecting, I had to visit the front desk three times to request sheets for the pull-out bed. Additionally, the toilet was broken and the bathtub was clogged. Finally, when I attempted to use the laundry facilities, the front desk informed me that the store was out of laundry soap, despite advertisements stating it was available.

The staff were super nice. Most things were clean but the pool could have been a little cleaner. The mattresses for both beds in our room were lumpy. The toilet was rocking and we were afraid it was going to break off. The knob to turn the water on the bath/shower was extremely loose and almost came off in my hand. We told the front desk about the problems. We declined to have them come work on it while we were there because we didn't want to be bothered. No way to fix the lumpy mattress short of replacing them but hopefully they fixed the problems in the bathroom.

You can't go wrong staying at this hotel and the location is only a 10-minute Drive from the waterfront of St Pete's Beach

Excellent hotel may not have been in the best area but it was close by everything and conveniently located. The rooms were clean, comfortable, and well maintained. Staff was friendly and welcoming throughout the stay. The breakfast was very good with plenty of options each morning. Great experience overall and I would definitely stay here again.

Second night of my stay I had a knock on my door at 4am stating that I texted this person to come over. My daughter and I had NO knowledge of who this person was. I called the front desk several times and did not get and answer. I called IGH that night and several times while I was in Tampa and all that’s happening is I’m getting the run around. I was told I would get a call from the hotel manager and an email from holiday inn explaining what happened and I yet to receive anything from anyone. The big lady that came barging in should have never been able to come to my room. You need a key fob to get into the hotel lobby and she was let in by the front door staff. What business does anyone have at 4am other than a “working girl”! This should have never happened and we are furious! Even more furious because holiday inn will not do anything about it. They claim it was both parties fault that this happened. How could it be my fault when we were both sleeping and I had no idea who this person was. Even if I did that means I would have gone to the lobby and let this person in the hotel which never happened. I think what would have happened if my daughter answered the door instead of me! Don’t let this happen to you or your family! I would not stay there or at any other Holiday Inn because if something like this should happen to you they would not take any responsibility! STAY AWAY FROM HOLIDAY INNS OR EXPRESS! THEY ARE HERE JUST FOR YOUR MONEY NOT FOR YOUR SAFETY! THEY SUCK!!!

My stay went very well thanks to the kind and friendly staff, my clean room and the wonderful pool/jacuzzi. I would highly recommend this hotel!

The bar was a nice addition to my stay. I would have liked to be able to order ala carte from the breakfast buffet but it was not an option.

Everyone at the hotel is so friendly and helpful. They really made my stay great. I would definitely stay there again!