Aston Hotel

I chose this hotel for its location and rating. And actually, only the location is great. The service is very poor. About language first: very few people among the hotel staff, including the waiters at the restaurant, speak well enough English. Moreover, the documents you can find in room and the menu at the restaurant are only in Russian. The room service doesn’t clean your room every day, it happened 2 times to us on a one-week stay. The first night we ordered a dinner in the room, the tray and dirty plates were left in the room until the following evening. The second time the maid told us that it was because she had no time during the day, probably some management issues in the hotel… And I can't say I had a good experience with waiters in restaurants either, they sometimes forget your order and don't know the menu. The room and bathroom were small, with functional but very basic facilities. For a 4 stars hotel class I would have expected a more spacious room, with a table and chairs for 2 people and perhaps facilities with more features. The room was at the 5th floor, despite the fact that it was the top floor, the view was of an inner courtyard and very disappointing compared to the hotel photos. The access to the room was long and almost like a labyrinth: we had a lift to the 4th floor then we had to go to the end of a corridor, go through 2 doors, take a dilapidated looking staircase, go through another door, and finally we were in the corridor to our room. The room was noisy, during the night I was disturbed by some slamming door and ringtone noises from the corridor. I forgot to mention that the door to the room did not close properly. We surprised ourselves several times by coming out of the bathroom to find that the room door had been left open. In addition, we had several problems with access cards that no longer worked quite suddenly. One time, I even got trapped in the dilapidated looking staircase! You will easily find a more welcoming and comfortable hotel in this beautiful city of St. Petersburg!

I've stayed at the hotel for 7 nights and the check-in process was horrible, I was waiting for an extra hour after check-in time to get into my room. They don't speak English as they advertise. Nobody is smiling or greeting you... Breakfast was blah, so below average and tasteless for most of the items. My last night at the hotel was ruined by cigarette smoke filling up my room through a ventilation system, addressed that to a receptionist person she even didn't apologize and did not respond. Requested ti speak to a manager and after 30 minutes of waiting for general manager Valeriy to come to speak to me, he offered a bottle of champagne which I declined. I said I would take a refund for the last night because I couldn't sleep in the room. I have an allergy to cigarette smoke, so I couldn't breathe and sleep. He said OK I can do the refund and then said Oh no I cannot do that because I paid with a credit card and the Russian government is not allowing them to do refund to a foreigners... What a BS. Then he said I will find a way to send you that refund for the last night and as soon I left the hotel that day he forgot about it. Liar. Really poor customer service hotel and would not recommend this place to anybody. It's good that I could speak to them in Russian because I speak four languages.