Hôtel Villa Glanum et Spa

Ee were still on the road to the hotel and were welcomed and told the hotel would close at 20.00. We were welcomed at 19.00 and the lady showed us the room. Hotel had large.parking and a secured gate after 20.00. Room was very nice with a mini fridge. We booked with breakfast, which was excellent. Very friendly man making sure the guest had all they needed. Were offered scrambled eggs. Unfortunately it was too windy and cold to take advantage of the nice pool. Will book again when visiting the area.

We found an insect crawling on our bed. So, naturally, we were concerned and presented the pictures and video to the front desk. After calling her manager, they offered to reimburse our stay and allow us to check out of the hotel, which we did. They gave us an email address at another hotel and instructed us to email our banking info for a refund. We did. However, after the day passed I suspected something was not right since there was no refund confirmation. I reached out to them again. An employee responded that they had nothing to do with Hotel Glanum. I reached out to *********** for help. I also sent another email addressed specifically to the manager. Hotel Glanum proceeded to lie to *********** about what had transpired, saying it was a spider and that our room had been upgraded after the incident as a gesture of goodwill. There was never a mention of an upgrade. And our pictures clear show that it was definitely not a spider. They refuse to refund our stay as was promised.