Crystal Cove Villas

So the main problem with the ********** listing involved the merchant’s efforts to work outside the ********** platform. After making the reservation I got several emails which frankly looked like a scam asking for a deposit which was not advertised anywhere on the ********** listing. The emails had all the ‘tells’ of a scam (gmail email and different name than the ********** website and links (which I did not click). I responded to the second email suggesting as much and got no reply. Then the day of the check-in I get another email saying the merchant had a mix-up and we would not be staying in one place but would have to move in the middle of our trip. This same claim of a mix-up was represented to me at check-in. No reduction in charges was offered. Fortunately we had another room available to move our stuff while we did a day trip to St John’s as the whole thing did not sit right. Although the second place was supposed to have passes for beach chairs for three it did not. The rooms are generally great for what you get and the location is perfect. We would return again but would not reserve though ********** (which btw has a policy requiring merchants to communicate through the app which this merchant disregards). The other room we got through a different provider had NO issues.

The kitchen was fully equipped. Close to the beach and a few, but excellent cafe and restaurant nearby. Although an older apartment, it was clean and very comfortable.

Condo was very nice with nice furniture. The girls in the office Adele and Bernie are great and very helpful and super nice

Bed bugs!!!!!! Start off with positive, beautiful beach. Now the bad, where to begin. Put us in the wrong wrong and then asked that we leave our room for the day so they could clean it at the same time they were cleaning the correct room. I refused since I paid for a room that day. Paid for ocean front, the fist room we were put in was the farthest from ocean front, couldn’t see it from the h it at all. Now for the worst part, bed bugs!!!! We left covered in bites. I’ve contacted the property and sent pictures and received zero response. So disappointing.

This property was a beautiful stay clean and very well organized. The host was beautiful and instructed me with kindness and compassion and made sure I had everything accessible. Will definitely stay here again.

Great space, convenience and comfortable. A few more basic supplies like cooking oil salt and pepper would’ve been cool. Otherwise a very good value and experience.

It was nice and all but I kinda wish it looked like the images. But for that, we’d have to go back in time. It’s just beat a bit, bad paint, falling tiles… it felt like I was staying in my grandmothers basement back in Chicago. A fresh cost of paint and few repairs would do this place wonders.

Check in sucks!! Someone else was assigned to that room.

Everything was great