Stay19549241840
Comfortable Beds, But Everything Else Fell Short” Our stay was extremely disappointing, especially considering this hotel wasn’t cheap. On the first night, the room had a musty smell. We later discovered why — the room had clearly flooded. The tap wouldn’t stop running and eventually the bathroom and carpet were completely soaked. We reported this to reception but were offered no real help, just two towels. We had to request more and ended up soaking five towels trying to deal with it ourselves. The next day, I asked for the room to be cleaned. Despite signage in reception and on the door stating to let staff know if cleaning was required, I was told they don’t clean stayover rooms. I explained the situation — a flooded bathroom, soaked towels, and the smell — but was still refused. The response was simply, “so you want fresh towels?” when what was needed was proper cleaning. Later, we returned to the hotel and had lost our key. There were no staff around for 20+ minutes. We checked the kitchen and staff areas, pressed the help button, and even called the hotel — the phone was just ringing on the desk. When someone finally appeared, there was no apology, just an explanation that they were making up a room. Overall, this hotel showed zero consideration for customer experience. The room should never have been allocated in that condition, and the lack of support made the situation worse. It feels like profit is being prioritised over basic standards and service. The only positive was that the beds were comfortable — but unfortunately, that doesn’t make up for everything else.
