I had the absolute worst experience at Dolphin Continental Hotel in Salem Al Mubarak Street, Salmiya, Kuwait. I’m still fuming from my stay, and I wouldn’t wish this nightmare on anyone. Firstly, the towels were disgusting – check the attached photos for proof. They were so dirty, I couldn’t even use them. The room was freezing cold, and when I called to ask for heating, they gave me a flimsy white sheet to cover myself with (see photo). Are you kidding me?! No heater, no extra blankets, just a sheet. Ridiculous. To make matters worse, the water in the shower stopped in the middle of my shower – and it wasn’t even hot water, just freezing cold. I had to dry myself off with the filthy bed sheets because the towels were too gross to use. When I called to complain, I was always met with lies from an unqualified person on the phone who promised a solution but never delivered. I repeatedly asked to be moved to another room, but the staff didn’t respond until 11:00 PM – far too late, and I ended up changing rooms. The new room was also not heated!!! The next day was even worse. I had a huge sports event to attend, but after a miserable, freezing night (they promised me a heater but never delivered), I woke up feeling so sick. By 6:00 AM, I was vomiting and had diarrhea. I missed the event I came to Kuwait for, all thanks to this hotel. The icing on the cake? I had to pay for the stay, which ruined my trip. This hotel made me sick, frustrated, and prevented me from attending the most important event of my trip. I wouldn’t recommend this hotel to my worst enemy. Stay far, far away if you value your time, health, and sanity.
