Rede Concept - Hotel Salvador

WHAT A DUMP! My wife and I arrived late to find the hotel in a deplorable state, with a foul odor. The room was completely different from what was advertised: no hairdryer, the TV was hissing with a terrible picture, the mini-fridge was filthy, dirty, and yellowed, there were white plaster patches on the walls both inside and out, the Wi-Fi wasn't working, the bathroom mirror was peeling, and the floor was FILTHY, absolutely disgusting… We were horrified and immediately started looking for a more hygienic place to stay first thing in the morning. We woke up and decided to try the breakfast, which unfortunately we had already paid for. The kitchen floor was dirty, there was an extremely unpleasant, disgusting, unhygienic odor, with mosquitoes all over the food—not even a dog would eat there. I even have photos of this kitchen floor. Knowing my consumer rights, I documented everything with audio, photos, and videos, which will all be attached as evidence against you. I didn't dare to eat; I rushed back to the room to grab my bags and get out of that filthy, crumbling place. If I were to get an infection, whose fault would that be? At 8:31 AM on 09/19, we checked out with the attendant Julia Carneiro. She told me that the manager (who is apparently never there) would contact me, but to everyone's surprise, she never did. I want a refund for the two nights I didn't use, as I fled this hotel that uses misleading advertising. Unfortunately for you, I know all consumer laws and rights, so I know what I'm entitled to, and I demand my refund! I will attach all the evidence I have against you, because I've realized that being polite and cooperative won't get me anywhere. "The display of photos that do not correspond to the reality of the services offered constitutes misleading advertising, as it misleads the consumer, as provided for in Article 37, Paragraph 1, of the Consumer Defense Code (Law 8.078/90)." "Right to Adequate Accommodation: Guests have the right to receive accommodation that is in accordance with what was booked. If the hotel cannot provide the room type or amenities promised, the guest has the right to be relocated to an equivalent or superior accommodation, at no additional cost." This is my last attempt to get a refund from you; otherwise, I will pursue my rights (I am already in contact with my lawyer) and will contact the Ministry of Tourism and the health inspection authorities. I want my refund as soon as possible! I await your response!

It's pretty unremarkable, and frankly, overhyped. I didn't find anything special about it; everything was just average. Unfortunately.

Nice hotel, well located.

Quando você entra na recepção, vc acha que o hotel é mil maravilhas, mas quando você entra no quarto se depara com um ambiente péssimo! Quarto sujo, teto com morfo, banheiro com paredes sujas e até mesmo a porta do guarda roupa parecia nunca ter sido limpas na vida, sem falar nos abajur. Enfim, completamente diferente do que é mostrado nas fotos. A unica coisa que salvou foi o atendimento de todos os funcionários, da recepção ao atendimento de bar. Nao sei se eles tem quartos melhores, mas o que me colocaram (não sei se por pagar um valor de promoção) foi horrivel! Quarto 718 decepcionante!

Agradável, bom custo benefício. Piscina não estava limpa.

Atende bem. Precisa melhorar a infraestrutura.