Holiday Inn Salzburg City

Holiday Inn Salzburg City Reviews

Holiday Inn Salzburg City

Sterneckstraße 21, Salzburg, AustriaView Hotel Details
Holiday Inn Salzburg City
Holiday Inn Salzburg CityHoliday Inn Salzburg CityHoliday Inn Salzburg City
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Holiday Inn Salzburg City Guest Reviews

3.9/5
Good
79 review
Verified reviews
Location3.8
Amenities3.7
Service4.0
Cleanliness3.9
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All Reviews(79)
Positive reviews(71)
Reviews with photos/video(10)
Awesome stay(7)
Friendly owner(4)
Negative reviews(8)
CHU YI
Standard King Room
Stayed in Dec 2023
Solo travelers
7 review
4.7/5
Amazing
Posted on Dec 26, 2023
Location: I like that bus stops are very near the hotel to go to the popular spots in the city. Far enough from the crowd but not too far from necessities such as supermarket (Billa) and a very good restaurant (Fuxn). Room: I am completely supportive of hotels not supplying disposables. Be prepared to have your own toiletries! Only trouble I had was the curtains in my room 110 didn’t close all the way and the balcony was open to occupants of the neighboring rooms. Had to find lots of ways to keep my room covered! Complimentary bottle of water is per stay, not per day. I see people complaining about the lighting in the rooms, but I think it’s the theme of the hotel and I personally like the style. Cleanliness: very satisfied with the daily housekeeping standards!
Response from Property: Thank you very much for your review of our hotel. We are glad to hear that you enjoyed your stay. This is the greatest pride of our employees, so your feedback is important to us. We look forward to your visit again.
Ng
Standard King Room
Stayed in Mar 2024
Couples
6 review
3.0/5
Posted on Apr 15, 2024
It's about 10+mins walk from the main train station, and 15mins walk to the old town. But theres a bus that goes to the airport right outside the hotel. It's a typical holiday inn, only issue with our stay is there is no air-conditioning, and it can be quite hot especially when you can't open the window wide open.
Response from Property: Dear guest Ng,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best regards,Holiday Inn Salzburg City
Guest User
Standard King Room
Stayed in Apr 2023
Family
8 review
3.0/5
Posted on Apr 13, 2023
Hotel is 15-20 minutes walk from train station. Room size is acceptable. Breakfast variety is also average. Can order omelette and pancakes. Good selection of tea. Was there during Easter holidays so carrot cake was available for 2 days .
Response from Property: Dear Guest User, Thank you for your review about your stay in our Holiday Inn Salzburg City.We are happy you liked your hotel-experience with us, especially the possibility to order omelette and pancakes as well as the good selection of tea at our rich breakfast-buffet.It would be wonderful to serve you in future!King regards,Holiday Inn Salzburg City
Guest User
Standard King Room
Stayed in Dec 2023
Couples
5 review
3.5/5
Posted on Dec 26, 2023
Warm hotel with a little old funiture
Response from Property: Thank you for your candid review. We are deeply sorry that your recent stay experience did not meet your expectations. We appreciate your review and we'll share this information with our team to make improvements to our service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service.
Guest User
Standard Twin Room
Stayed in Oct 2022
Friends
2 review
3.0/5
Posted on Oct 14, 2022
The hotel is a bit far away from the central station in terms of walking. And there is some issues with the shower temperatures. But generally the hotel is clean and comfyz
Response from Property: Dear guest _TSHKfe****...,Thank you for your kind review about your stay in our Holiday Inn Salzburg City.We are very happy you enjoyed your hotel-experience with us and would be very pleased to welcome you back in future.Best regards,Holiday Inn Salzburg City
Alfredo Ducusin
Leisure King Room
Stayed in Sep 2021
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 10, 2021
It’s around 20-30 minutes walking to/from main train station as well as restaurants and grocery to buy food.
Hank Chuang
Standard Twin Room
Stayed in Apr 2024
Friends
40 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Awesome attractions, highly recommended hotels, delicious breakfast, everything is great. Coming here is very suitable for business trips and travels. You can spend a wonderful weekend here. I hope everyone likes my review, great, great, great Great
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Response from Property: Dear guest, Thank you for your wonderful and valuable review of your stay at the Holiday Inn Salzburg City. We appreciate your feedback and are glad you enjoyed your stay with us. It would be great to be your host in the future. Sincere regards, Holiday Inn Salzburg City
DuncanC
Standard King Room
Stayed in Mar 2024
Couples
17 review
5.0/5
Outstanding
Posted on Mar 30, 2024
A chain of affordable hotel brands. The service is good. The rooms are clean and well-managed. Not close to the train station. You have to take the bus. Shampoo and shower gel are provided. There is a terrace shared with the isolation room. Stayed for two nights. Economical choice.
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Response from Property: Thank you very much for your review of our hotel. We are glad to hear that you enjoyed your stay. This is the greatest pride of our employees, so your feedback is important to us. We look forward to your visit again. Heartfelt wishesHoliday Inn Salzburg City
Guest User
Premium Twin Room
Stayed in Jan 2024
Family
14 review
3.2/5
Posted on Feb 20, 2024
There are no places to eat around, and there is an extra charge for parking. I booked a double bed room, and it was very crowded with two children. The service is average, I didn't choose breakfast, I don't know how the breakfast is.
Original TextTranslated by Google
Response from Property: Thank you for your candid review. We are deeply sorry that your recent stay experience did not meet your expectations. We appreciate your review and we'll share it with our team to improve our service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service.
Guest User
Standard Twin Room
Stayed in Mar 2024
Family
6 review
3.2/5
Posted on Mar 28, 2024
I am staying for 3 days and 2 nights. 1. All staff are friendly. You can also store your carry-on luggage when checking out. 2. The room electricity goes out in the early morning. 3. Because it was a short schedule, I didn't order the room to be cleaned, but they didn't give me towels. I received it after requesting it separately. 4. There is a hair dryer in the bathroom. It didn't work in 30 seconds, so I asked the front desk and found out that a recharge time was needed. It takes too long to dry my hair.
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Response from Property: Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. Your feedback is always important to us and we strive to provide you with the best experience possible. We look forward to welcoming you back soon. Sincerely,Holiday Inn Salzburg City
Standard Twin Room
Stayed in Sep 2023
Family
7 review
3.7/5
Posted on Sep 26, 2023
I made different reservations for the 1st and 2nd days and inquired at the front desk. Allows you to stay in the room for 2 days. It wasn't too uncomfortable, but it would have been nice to have fluorescent lights.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your honest review. We apologize that your recent stay did not meet your expectations. We appreciate your feedback and will share it with our team so we can continue to improve our services. We hope to have the opportunity to welcome you again in the future so that we can provide you with a better experience. Greetings, King. Holiday Inn Salzburg City
david_seng
Standard Room
Stayed in Sep 2023
Couples
2 review
2.0/5
Posted on Sep 29, 2023
From the room to the service, I can only express it with negative reviews! ! ! The room decoration is old, the facilities are simple, and the hygiene is average! I don’t know which part of Ctrip’s 2019 renovation is listed? I originally booked a room from September 24th to 28th, but because the itinerary was adjusted to check in on the 26th, Ctrip couldn't cancel or change it after communicating with me, so it didn't matter. I’m adding an extra night from the 28th to the 29th. I don’t think I’ll change rooms, so I’ll make do with it. I made a reservation on Ctrip with two people’s names. The hotel front desk said that only one person’s name was displayed on their system. Because the names were different, they could not be extended. After communicating three times, I showed my passport and reservation form. There was a waiter at the front desk who had a very bad attitude. She said she was very busy and didn’t have time. I was the only one at the front desk at the time, and I wanted to curse 🤬🤬🤬 I can only say that the service is very poor and the facilities are average! The hotel I have stayed in abroad for so many years can be ranked as the last one☝🏻
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Response from Property: Dear guest david_seng, thank you for your candid review. We are deeply sorry that your recent stay experience did not meet your expectations. We appreciate your review and we'll share it with our team to improve our service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service. King's Greetings, Holiday Inn Salzburg City
Yujing Xu
Standard King Room
Stayed in May 2023
Family
44 review
5.0/5
Outstanding
Posted on May 4, 2023
The hotel is super super super awesome! The lighting at the head of the bed is just right and very stylish. There is a huge floor-to-ceiling window in the room. In the afternoon, a rainbow is projected into the room, which is super beautiful! In the evening, you can enjoy the gorgeous sunset and a bright moon slowly appearing from the opposite mountain! Sit by the window and have a drink with your loved one, the atmosphere is full! Highly recommend this hotel!
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6/8
Response from Property: Thank you very much for your review of our hotel. We are glad to hear that you enjoyed your stay. It is also the greatest pride of our employees, so your feedback is very important to us. We look forward to seeing you again.
Julieniu62
Standard Room
Stayed in Oct 2023
Other
5 review
3.5/5
Posted on Oct 12, 2023
The hotel facilities are average, and the location is about 20 minutes' walk from the city center. The hotel costs 1,200 yuan per night (excluding breakfast), which is not cheap in this location, but it is still relatively quiet.
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Response from Property: Dear guest Juleniu62, thank you for your candid review. We are deeply sorry that your recent stay experience did not meet your expectations. We appreciate your review and we'll share it with our team to improve our service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service. Heartfelt regards, Holiday Inn Salzburg City
大大
Standard King Room
Stayed in Sep 2023
Couples
17 review
3.0/5
Posted on Sep 24, 2023
It takes about 15 minutes to get to the hotel from the train station. The hotel looks clean, but the room is dark. The days are busy and it is in urgent need of decoration. The price of a three-star hotel is five-star. There are restaurants nearby, but all seats have been reserved for that day. I recommend everyone to eat in the old city. Go back first, most supermarkets are closed on Saturdays and Sundays. What you should appreciate is that the shampoo and shower gel used in the hotel are very good, and some rooms have terraces.
Original TextTranslated by Google
Response from Property: Dear guest Xu Wenyi: Thank you for your candid review. We are deeply sorry that your recent stay experience did not meet your expectations. We appreciate your review and we'll share this information with our team to make improvements to our service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service. King's greetings, Holiday Inn Salzburg City