Arte Hotel Salzburg

Overall, my stay at this hotel was quite disappointing, with only a few positive aspects worth mentioning. The main advantage of this hotel is its convenient location, as it is situated near a train station, making it easy to get around. I also appreciated the daily housekeeping service and the regular refill of the minibar, which was a nice touch. However, there were several issues that affected the overall experience. The reception staff (lady) were not welcoming and did not greet guests with a smile, which gave a poor first impression. More concerning was the lack of proper support when we encountered a problem with the room heating. Despite multiple attempts to adjust it ourselves, it did not work. When we reported this to the reception (lady), the staff’s response was unhelpful and came across as dismissive, as if we did not know how to use the system. Although another staff member (guy) mentioned they would check on it, the issue was never resolved. As a result, we had to endure two very cold nights. Additionally, the bathroom design was impractical. The shower had no door, causing water to splash all over the bathroom floor. On top of that, housekeeping did not consistently replace bath towels, which was inconvenient. In summary, while the location and some housekeeping aspects were good, the service quality and room facilities need significant improvement.

Location is great, room is clean, average city hotel. Roof top view is nice, specially on breakfast. Small gym and sauna. My stay wasn’t that much comfortable as I have checked in late, sleep late and wakes up early. All charging outlets in the room is not functioning on my phone charger, could be doesn’t fit well, as I move to other and it worked. I have checked out no one on Front Office Desk, mini Bar drinks are inclusive.

amazing hotel very nice room & ambiance, hotel breakfast selection was great with an amazing view as well. thoroughly enjoyed the stay here!

We only stay for one night , Decent hotel with good location and nice view in room and at the breakfast, free minibar as well but room only Have two very soft pillow which is insufficient and the bathroom smell is bad and there is no door to the bathroom so you will have to deal with the smell during your stay. No privacy for bathroom if u are traveling with friends or family

This hotel was very clean and well-maintained, which made the stay extremely comfortable. The location is excellent and convenient for getting around. I especially loved having breakfast with such a beautiful view — it was a perfect way to start the day. Highly recommended!